Thank you Lee for your kind and good service
Lawrence was great - responsive and easy to work with.
The car still showed the same problem after a few days. The dealership made efforts to fix but it was not successful in the end. I think my car is a lemon and I need support from the manufacturer
They kept the car at the service for a week, they don't answer calls. And in the end they sent a bill for a replacement car in the amount of $360
Lawrence provided great service. He was excellent. However The overall experience the service center left much to be desired. After making an appointment I had to wait 1 and 1/2 hours before anyone looked at the vehicle. Then incredibly the service center ran out of tire patching compound. It took 3 hours to repair the tire, that should have been a 30 minute task.
The problem- dash screen going black with not even a speedometer- was not replicated, and therefore, not repaired. It might repeat on me on the freeway again.
Elizabeth was very helpful.
Thank you Lawrence for taking yourjob and decision making to the next level. It made all the difference in an experience that could have gone in a completely different direction. Your thoughtfulness did not go unnoticed.
The team at San Bruno truly number one bruh stop playing forreal all yall other dealership gotta step correct
I am very disappointed with my recent service experience at Genesis.
My vehicle was serviced on July 30, and the very next morning on July 31, I experienced serious engine issues. Additionally, there was a strong smell of gasoline inside the car, which made it unsafe and concerning to drive.
I returned the car to the service center the same day, July 31, and as of today, August 5, I have not received any update. I have no idea what is wrong with the car, what’s being done, or when I can expect it back. It has been nearly a week without a single meaningful communication.
Moreover, I have been unable to reach any service representative by phone. No one answers or returns my calls, and I feel completely left in the dark.
This level of service is unacceptable.
Please advise me on how I should proceed in this situation and who I can contact for help and accountability.
Valet service was easy and convenient especially due to the distance from SF to the service center.
Lawrence was super helpful and professional, he went above and beyond for his customers.
I rate your service very highly.
I dropped my vehicle off at 830am for my appt but they did not call for pick up and when I came back around 615pm I was told that there were not enough technicians to work on my vehicle.
LEE's service was perfact and very kind person.
Service done timely and concierge service worked out well this time
Delivered service promptly as promised. Updated regularly. Very cooperative and polite.
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