Lawrence was very professional, courteous and accommodating. I’ve had a great experience at the service center and look forward to coming back.
Elizabeth was amazing! She truly went the extra mile to ensure that my experience at San Bruno Genesis was exceptional. Her advocacy, communication and integrity were so appreciated. I would recommend Elizabeth and San Bruno Genesis without reservation.
Liz went out of the way to make sure my unusual problem was addressed promptly by Hazel who was just a perfect technician to handle it. Everything was done in an hour. It was a very pleasant experience. Thank you, Genesis of San Bruno.
Job well done Lawrence is an asset to your company. He was very attentive and communicative each step of the way.
Excellent experience- thanks
Lawrence was great. I would still like to get my garage door opener back. I had left in the loaner you graciously gave me. I believe it was in the managers desk
I welcome the survey. Elizabeth was extremely conscientious and attentive, and made sure that everything was addressed. I am extremely appreciative for her efforts. Thank you.
Elizabeth is really awesome. Personable and efficient. She fully represents the Genesis high quality after sales brand, which is one of the key reasons people buy Genesis in the first place.
I live 70 miles from the service department. We need a closer Genesis dealer for service. If not, then valet pick up of our vehicle would be the only way I’d keep using Genesis of San Bruno.
Once at San Bruno Genesis service was cordial and it took 3 hours opposed to the two hours I was told on phone. Which in turn made me late for all my appointments thereafter. Otherwise Lawrence was very cordial and nice to work with.
Every time when I come to service my GV70 I receive VIP service and attention fron Elizabeth. She is always polite, positive, and professional knowledge.
There is a systems issue breakdown with communication amongst your advisors and with scheduled appointments. I talked with three different advisors. Each one did not inform the other of the information I relayed to the advisor. I had to repeat myself three different times to three different people. The final advisor was very helpful. However, the previous two advisors did not inform him of the work that needed to be done, so my work was delayed 4 business days from my scheduled appointment date.
Despite these repeated phone calls informing them of this, when I was reached for questions I would call and leave messages and they were never returned. From the moment I was first contacted regarding any questions of my car I had called in and left eight messages total and none of them were returned.
In total, what was supposed to be a one day routine maintenance and recall turned into me not having my car for a total of 12 calendar days
I expect much more professional organization, communication, and service given the price and quality of the car that I leased. I wish that I could look for different sites, however, San Bruno is the only site in all of the Bay Area that services Genesis electric cars.
Hey, Lawrence helped me out with everything.!
Overall Lawrence was very responsive throughout the process but it is unfortunate the scheduled service of paint touch-up that was already scheduled ahead of time was not completed in this service visit. If the dealership is striving for customer satisfaction, it would help if planned services are completed on the day of the service.
Lawrence and Richard and the whole team helped me tremendously when getting my car to San Bruno for routine maintenance check and busted side mirror. They were polite, prompt and really came through when I had no idea how to get my car down for repair. -Janie
Thank you for your great customer service!
Lawrence did a great job of getting my car in and cared for. Plus I appreciated the loaner car while mine was in for a recall-
And the valet service was super convenient.
Thank you, Lawrence!
Lawrence made it very convenient for me and kept communication of when my car would be ready. This was my first experience with Genesis and I was very pleased.
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