Valet service was easy and convenient especially due to the distance from SF to the service center.
Lawrence was super helpful and professional, he went above and beyond for his customers.
I rate your service very highly.
I dropped my vehicle off at 830am for my appt but they did not call for pick up and when I came back around 615pm I was told that there were not enough technicians to work on my vehicle.
LEE's service was perfact and very kind person.
Service done timely and concierge service worked out well this time
Delivered service promptly as promised. Updated regularly. Very cooperative and polite.
I have still don’t have my car back and can’t get anyone to help me.
Thanks Lawrence. Please correct my email to
Service was on time and I’m completely satisfied
Lawrence did a great job in keeping me informed of all of the details of my service.
Lawrence was professional, friendly, and made promises that he could keep. My car was on time and he called me to update on the status of my car. 10 out of 10!
Don’t bother contacting me. I was able to get of owning the GV60 lemon so no longer need to deal with the
No follow up or updates on status of my car on the day of service. No response to three texts from me that afternoon asking about status and whether I would get my car back that day. (I didn’t and no one told me I wouldn’t.) Busy signal on the number the text came from when I tried to call. He was more responsive to texts the next morning. Two out of ten on my rating scale. Not just him. My overall experience with service at Genesis of San Bruno has been negative. This includes communications, customer interface at the service center and the App and MyGenesis not being properly synced. You’re making excellent cars, but I’m having a harder time recommending you if the service experience doesn’t improve significantly in the next few months.
Lawrence provided great service and is very knowledgeable!
The entire service team really went out of their way to make sure we received the best service. Lawrence Lee and Elizabeth, Service Manager, went the extra mile. These are the the people that make owning a Genesis and Hyundai well worth it. Thank you for taking care of us.
The valet service was beyond my expectation. I knew at every point who and where my pickup person was, along with a picture of him and the type of vehicle he was arriving in. Retuning the vehicle was similar and very professional. I’d give this service a 12 out of 10. ????
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