My service advisor, Elizabeth, always strives to deliver the best customer experiences. I know it’s not easy, but her efforts unfailingly exceed my expectations.
Thank you very much for your service, Elizabeth!
My last experience with Genesis of San Bruno wasn't great, but everything went smoothly this time. I was in and out quickly. Lawrence was very professional and explained things well.
Lawrence Lee provided great customer service, professional, yet appears friendly and easy to get along. Thank you!
Lawrence was great. Whole team was responsive and on it. That's the expectation but it wasn't the case the last time. Last time it was horrendous. So you deserve to be commended for the vast improvement. Fix your phone system and get a real person to answer the phones. The phone situation was as bad as last time. Needs a lot of work. Shouldn't be a hard fix. Pay to have people support the staff. They are the front line and if the process starts out poorly you are already in a losing position.
Thank you for picking up my car and services .
Elizabeth was truly outstanding… she did everything I needed and went out of her way to make sure everything was done correctly
Fantastic communication and updates on the service progress. Very happy I decided to stay with San Bruno. Thanks ????
Certainmy, Lawerencewas great
Friendly, patient, and professional
Thanks Liz! Completely satisfied!
Good communication and a great team.
Lawrence was communicative and great!
Lawrence deserves a raise!
I was informed when the driver will pick up my car and will be bring it back. He was on time. The service tech send me a text explaining what will be done to the car and when the work was completed I received a note that the listed work was completed. Everything was done professionally. I was very satisfied
Good costumer service, fast and quality
Rafael was my advisor this time — he went above and beyond to provide a wonderful experience.
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