Good communication and a great team.
Lawrence was communicative and great!
Lawrence deserves a raise!
I was informed when the driver will pick up my car and will be bring it back. He was on time. The service tech send me a text explaining what will be done to the car and when the work was completed I received a note that the listed work was completed. Everything was done professionally. I was very satisfied
Good costumer service, fast and quality
Rafael was my advisor this time — he went above and beyond to provide a wonderful experience.
After some unexpected events and miscommunication, Rafa ultimately handled the situation well. He was very understanding and patient.
Rafa was awesome! Thanks! ????????
Michael is great, did more than my expectations.
David who picked up and delivered my vehicle was kind, detailed and I really appreciated his service. Richard was also helpful with scheduling the courtesy car.
The service team has failed me on multiple occasions. They had my car for more than 3 weeks and I only received one call the first week with an update that they were still trying to diagnose the problem. I reviewed my invoice and the diagnosis was a missing bolt on the AC bracket. It was special ordered on 9/4 and my vehicle was returned to me on 9/5. Does it take 3 weeks and 4 attempts over 4 months to replace a bolt on a brand new car? I would not recommend Genesis to anyone based on the service experience I have had to date. It has been very poor for a luxury vehicle.
It’s great to have Elizabeth back. Things went so much smoother than with my last service. She’s a real asset and I look forward to working with her again
I am very happy with customer service of Genesis San Bruno, this time with Lawrence. Thank you for everything
Very satisfying experience this visit.
Thanks Rafa for his great service. He was very patient and helpful. I am very satisfied with his excellent service.
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