Genesis of San Bruno Auto Repair Service

The communication regarding the return of my car via valet and ETA couldve improved.

Elizabeth goes above and beyond for her customers. It's why I only go to her from my Genesis needs!

Great job!

Elizabeth is a good job!

Lawrence was very helpful.

Michael was very kind and courteous

good job

Okay

I’m afraid it’s just hopeless

In person, I've always received warm welcomes and feel taken care of at the dealership so my service experiences with the advisors have all been pretty great. The only issues I have with the service department are that 1. it's so busy it's pretty hard to get a hold of someone on the phone most of the time, 2. scheduling service is still cumbersome since there isn't an automated online self service scheduling system (I still need to receive a call to schedule service), and 3. most importantly, the service technicians often forget to lock my car when parked in the lot overnight as I get notifications on my app to lock the doors. This is especially important for EVs because it drains the 12V battery every time it tries to send a notification to lock the doors, and because it's obvious that the doors are unlocked since the handles pop out (in case anyone is wandering the open lot at night).

Great service from Liz as usual! Always a pleasure.

Great job , thanks for your smooth service

Appreciate the great service as always!

Lawrence met us at the door and quickly checked us in. The work was done on time and the car was clean. Lawrence was friendly, professional and helpful. Top marks.

Lawrence took great care of my car. Thanks brotha!

Lawrence was a pleasure to work with. He was friendly, prompt and gave me lots of status updates on what was going on.

The valet service was fantastic! On time and very well organized.

Lawrence was a remarkable person. He goes above and beyond my expectation because I didn’t even wait for a long time on their Service office. He is avery accommodating and makes you feel important as soon as you arrived. I will not hesitate to recommmend Hyundai/Genesis to my family and friends because their service is very, very excellent. The pople in their Service department office are very pleasant and respectful and guided and answered me on whatever questions I asked.

Lawrence was very helpful.

Lawrence Lee did a fantastic job!