Not happy at all. First visit service not done after 1 1/2 hourcwait. 2nd return visit after waiting 6 hours I was told part needed for recall was not ordered car was not fixed. AFTER 6 HOURS. Took them a 1/2 hour alone to bring me my car. They brought wrong car. I had to go look and find my own car. That was Tuesday the 30th. I was told they would call when part arrives. No call yet. Worst service department ever.
I liked how she helped the customers in way customers can back for maintenance. My experience with the dealership was interesting.
I wasn’t expecting my car to washed. I thought that was a nice touch. Everyone was courteous and treated professionally. I’m waiting for a be part to come in and repaired under warranty. Thant
When being told a part would arrive in 3 days and waiting nearly 3 months without a radio, I understand things happen and delays are inevitable sometimes. The total lack of communication, not answering calls, not calling back after numerous phone calls and voicemails was incredibly frustrating and unprofessional. In order to get any response I would have to show up in person, wasting my time just to get a simple update. It wasn’t until I escalated to upper management that the part suddenly arrived within 3 days after over 2 months of waiting. Worst customer service I’ve ever experienced.
Very happy with the service I’ve been receiving from you guys
Sherry and Victor were both very friendly and helpful. I appreciated the wash and vacuume as well. 100% satisfaction with my service experience.
Sherry was awesome! The whole process was easy and really appreciated the complimentary taxi service to home.
It is still open. I called 3 times and left messages. Obviously you don’t need my work. You ordered parts and never called me. Still waiting for a call
Sherri was great & she had my car washed. I really appreciated that
Car returned to me at 6:45pm(very late). Before leaving property, discovered fit and finish issue at site of work. Luckily master tech 'Jeff T.'(sp?) still on site, was super courteous, acknowledged their mistake, quickly 'made-it-right' expeditiously.
I was there for 2 hours just to have them replace the cover on the electric wires that they had left off when i brought my car in for service last time. This should have taken maybe 5 minutes?
Thank you so much to John, best service experience ever.
George was very efficient and helpful. Plus he was knowledgeable especially in helping me make a decision.
Looking forward to having service with San Bruno despite other closer locations.With help of the advisors ,they doing a great job.
Much appreciated and thank you again..
It takes a while to get in to see you guys but so worth it. Everyone is friendly and very competent. I’ve owned 3 Hyundai’s and was getting a little disappointed. I am once again a big Hyundai fan!
Sherry was great and very helpful.
While I was waiting for my car to be worked, i noticed Elizabeth Czahar interact with a number of customers. I was impressed with her level of detail helping recognize an imput error to a customers info, helping another customer service understand a piece of equipment belonged to their car and helping another customer who needed help with an estimate with an insurance claim.
In other interactions she showed a helpful and efficient effort with a sense of humor.
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