One more thing: my first service and was blown away with the very memorable offer of a one way Lyft! Classy, memorable and creates a loyal customer!
I will email a response to the manager. There were a few concerns- no loaner, had to leave it for a tire patch and rent a car. Long holds when i tried to call back and speak to my adviser. Tire pressure was not equalized with other tires a couple of other minor concerns. I have warranty so couldn’t go to a tire store where i would have received service within an hour.?tire repair should be given more timely service or have more loaners. I had gge additional expense that i want credited toward future service. He said i would need to take that up with hyundai , but didn't tell me how to go about that snd didn’t seem to care how i felt
This was my 2nd time working with Oscar since I bought this car. He provided excellent service each time.
Excellent team specially Marlon is the best! Thank you Marlon
We discussed a pickup time which was confirmed before I left the service center, yet my vehicle was not ready at that time and I could not get ahold of anyone to get updates on when my vehicle would be available. I also never got my paperwork confirming what services were done by the end of the visit. I overall felt dismissed.
Blake was very helpful and made the service experience easy
Blake was super friendly. Even though everything was super busy, he still made sure that I knew I was important and that he was going to help me as soon as he could. He kept checking in on me to make sure that I was okay while I was waiting. We even discussed restaurants in the city while waiting.
The lack of professionalism by some of the staff. My car being incorrect fixed. My seats were not screwed it.
The service rep person who helped me. That's the only good thing
Blake helped with everything I needed anted to be looked at in my vehicle, he was gracious enough to explain me through complex scheduling and maintenance timelines for things.
Marlon kept me informed about the progress of the repairs through-out the entire service being performed. This was very much appreciated as this was a newly purchase 2026 Ioniq 5 Limited. He assured me that he would prioritize the work and expedite the required components needed, since this was a new vehicle that was in my possession for just a few days. He was actually able to improve on the original estimate of time needed to complete the repairs and deliver the vehicle back to me.
I requested assistance with sinking my phone. I asked two times and did not receive any help. I was told to go across the ways to sales side. The people there did not want to help me and said I should return to service center. I am disabled and told the gentleman in the cowboy hat that I was not a ping pong ball and that I wanted to be helped there. Finally a young lady came over and not only helped me but also taught me how to sink my phone.
Leryssa was very knowledgeable, patient and easy to work with. I felt respected and unrushed. I would definitely ask for her the next time I come in for service on my Ioniq.
Never received the call to notify me that the service had been completed. Also, it seemed like it took a lot longer than it should have, even though I had an appointment.
This was my first experience with the service department at Hyundai San Bruno, and it was not good at all.
- When I dropped off the car for a diagnosis, I arrived on time for a 10:30am appointment. There was no clear point where to start, so I asked someone, and he said I should just "sit down there" pointing at a set of sofas. I assumed that someone would come and get me, and that this was the way things worked, so I sat down and waited. 10 minutes. 20 minutes. At 30 minutes, I was about to ask again, just when a man walked up to me and asked if I was being helped. When I said who I had an appointment with, he looked surprised and said: oh, that is right there!
You need a clear process to take in customers and guide them through the drop-off
- A few hours after dropping off the car, I got a text from an unknown number from Hyundai SB asking if I had any "concerns or questions". This was worrying. I had just dropped off the car and explained the issue. I knew I would have to wait at least 2 days for the diagnosis to be finished, and now I got this text. I replied that I was confused, asked whether I missed something, whether something happened? I never got a reply. In fact, in the following 2 weeks until I picked up the car, my texts were ZERO times replied to.
You need to organize such that texts get replied to if you are using that communication channel.
- My calls were hardly replied to more often. I had to call about 10 times to find out, first, where the diagnosis was at, and a week later to find out whether the car was ready for pick up. That should have been 1 call each time. Instead, I went 7 times to voicemail, 2 times to someone who could not answer this basic question (is the car ready for pickup), and once to someone called Craig who I told I would not be calling anymore. He promised that the head of customer service (Mike?) would call me personally. That didn't happen.
You need to organize such that calls get answered. If not immediately, then in follow-up to voicemail. Ideally, every customer associate can answer basic questions about every car in service. It should not take so many calls, or any calls at all, in fact, to find out basic information like: "what did the diagnosis find", "when is the car ready for pickup".
Car service was fine but they didn’t wash my car after like they used to.
Madison told me the latest my car would be ready was 1 pm. At a little after 1 pm I texted to see if my car was ready. No response. At 1:30 I tried to call but could only leave a message. Still no response. I tried to talk to ANY service rep that could tell me if my car was ready but no one answered. I had told Madison during drop off that I would need a ride back for pick up but since I couldn’t reach anyone I got my own Lyft. When I got there at 2:15 still no response to my text and calls. Madison just handed me my car keys with no apology or mention of anything.
The maintenance date on the MyHyundai Bluelink app hasn’t updated and still says 8,471 miles when I performed the last maintenance Dec 2025 at around 13K miles.
Blake was amazing and knowledgeable, we really appreciate him
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