There was no communication
I'm thrilled that John's crew got the 'stain streak' off my windshield. And the car is so clean now. I didn't expect a detailing. Thank you!
7 hours for a basic maintenance? Paperwork not ready on check in. Not written down on what was going on
Elizabeth is a stellar employee. She has excellent people skills and she is a great communicator. I definitely think she will go far in your company.
I never got a call that my vehicle was complete.
I am not satisfied with my visit to Hyundai, unfortunately. First I was told I had a scheduled appointment, but upon arrival none of my information was easy to find in the system. I visited last month for the anti-theft software upgrade when I made this appointment to check my cruise control. No one was clear on the reason for my visit. Once we got past that, I was given an estimated time of 10am for - at the very minimum - having more information regarding my vehicle. At 11:30a I finally requested an update from Elizabeth. I know Elizabeth was busy and I appreciate the attention she was able to give me, but I've dealt with Hyundai dealerships before and communication is not a strong suit. Had I gone home I am not sure I would have gotten any answer on my vehicle for several more hours or even that day. Multiple times I asked Elizabeth for updates with no real answer. More time ticked away and I still had no information. I finally had to leave. Elizabeth told me they needed a part (cruise control switch) that was not in house. I was STILL charged the $270 estimate (plus a CC fee that was not previously mentioned) that was supposed to cover the diagnostic and repair, as explained by the previous rep during my visit on March 7th. Elizabeth said she'd call with more information that day, likely within the next 30 minutes. That was Tuesday. It's now Thursday and I still don't know what I paid for because I don't have any information on why my cruise control does not work. She mentioned they needed to drive the vehicle for the issue to register on the testing mechanism. I drove 30 mins to get to the appointment - partially on the freeway - I don't understand why your tech needed to add another 20 miles on my vehicle for the issue to show up. I know times are busy and you may be short staffed, but this is extremely frustrating for a customer. Elizabeth has reached out, but she's yet to give me any information I don't already know - except that she will have an estimate soon. I've wasted time and money for a manufacturing defect that should be fixed by Hyundai at honestly no cost to me. Please advise when you have a chance. Thank you.
hyundai should cover the paint chipping off on the hood.
Kevin was helpful during my visit. My appointment supposed to be 11:45am but I was in traffic in Bay Bridge for almost 2hours, Around 11:20am I called and informed them that I don't think I would be able to make in my appointment but Kevin told me it was okay and told me just bring the car. When I picked up my car, I was amazed because I'm was not expecting they are going to car washed and vacuumed my car. I'm very happy of the service. Thank you Kevin and the rest of the staff.
I did not get any notification from my advisor. The service overall is great. I drop off my car and pick it up before 3pm. It would be better I could get a message when the maintenance is done.
John was very personable and the car drives great after the servicing.
Mr Irving was very attentive and true to his words. While not sure if able to do a coolant recall, he states that he secured the right technician to do all the jobs within the time specified.
Went over time expected and didn’t even call me to let me know my car was ready. No one even greeted me when I came in or asked if I needed help. Weird vibe overall.
A positive buying experience. Nick was great to work with. Thanks
This is anothersurvey. I just completed a survey
Extremely professional service all around from the entire team - I can tell that Elizabeth is a skilled and seasoned manager.
Hello,
I took 2 cars (2016 hybrid sonata and 2015 genesis) into service. Irving took very good care of service maintenance on my vehicles. He was very patient and knowledgeable on my request. The service center finally have adequate staffs to support customers. When your dealership first open business last year in San Bruno, there was not enough staffing to handle all the service intakes. Service advisor was very rude and stress out and did a half **** job like a corner mechanic. It was like going into old Sears and getting terrible service.
Now, in my recent service visiting, Irving Macias was very professional and knowledgeable on my request. I am 100 percent satisfied on service request.
Thanks,
Ray
Thanks,
Ray
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