Once I was able to speak to a service manager my experience was smooth. However, I waited over half an hour past my appointment time (10 am) and someone with an appointment time at 10:30 was taken before me, which was deeply frustrating.
Additionally, when I drove up no one was there to tell me where to park my car so I was confused in the totally full parking lot for 5 minutes before just giving up and blocking some cars in.
Oscar was amazing. He was friendly and professional. It was a smooth process. Highly recommend! Thank you, Oscar ????
Blake had the best customer service I have received at Hyndai. He took his time answering my questions and explaining specific questions I had. I also noticed he treated every customer ahead of me with kindness and showed genuine care. I left very satisfied with his services.
Blake was totally cool with us today. Explain everything to very well.
Thank-you Blake for a great experience!
Very friendly, helpful, and knowledgeable.
Blake was amazing! He made sure my car was fully taken care of. He was also very funny and charming, which made the experience that much better.
Oscar was great. He understood the issues with the car, answered my questions and helped me. I had to get a loaner car and the one the rep (Maria) got for me was outrageously big for me but she was not flexible about finding me another car. (Actually Maria gets an F for customer service, flexibility and courtesy. Only when Oscar saw how big the car was and how risky for me to drive it, he found another one that was more appropriate for me. Oscar gets an A for that, Overall, it was a good experience although the wait was too long (one and half hour) for a simple thing of getting a loaner car.
Blake was efficient and timely in his communication. Im grateful to have had him as my point of contact.
Friendly customer service. Service center (customer waiting area) appeared neglected.
Marlon was very chill and a great person to deal with. He took care of me and had me in and out very quickly !
No communication, no support, no interest as a customer. It appeared to be throughout the service department.
Received a text message saying I would be informed when my car was ready, but received no other communication. Did not respond to calls or texts asking if the car was ready. When I showed up to check, it was ready, but hadn’t been washed.
She was very nice and helpful.
After the traumatizing event that lead me there. The service was lacking. I am not used to having chase service people down for answers.
Madison was kind and patient in assisting with my service.
The side steps that were added onto the car were filthy, I had to clean them when I got home
The worst Hyundai dealership I’ve ever been to. No drinks or snacks at the very least. I’ve never ever seen that at any car dealership. The price of an oil change is outrageous. It is over twice the price of the last Hyundai dealership that I used in Arizona. If I’m still living in California at the time of my next service, I will literally go anywhere else.
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