George was very very kind and helpful in getting my double clutch replaced.
Thank you John! Wonderful meeting you and thank you for all of your help.
John was clear, helpful, pleasant and efficient. Job well done
My 12v battery is dead after the recall update. I had to run to Costco and buy a new battery.
George is candid, concerned, and gave reasonable expectations and explanations regarding my vehicle’s problem. The vehicle was returned at the end of the day. George is a professional and a credit to your company. Thank you for George.
Iosefo Nayagodamu was very nice, professional, knowledgeable, listener.
He updated what my car care needs. Very honest and respectful to customer.
Joe was a good fellow; however, it seems that a lot of the technology that has been put in place to help him keep the client informed on the progress of the repairs isn't being used. We are provided with access to prd.promise pay app, and there is an option to Instant Message our Service Manager either inside the prd.promise web app or by texting replies to the confirmations we receive from "Service Advisor Sherry Pandora" via instant messaging. I repeatedly tried that and one ever responded. We only saw responses in the prd.promise web app when we'd call Joe and he would open our case file. There's also a lot of documents in there including "bills" that don't end up being relevant for warranty, but without context or comments, they can cause stress and trigger more phone calls. Getting through the switch board to a real human is an ordeal in and of itself!! The San Bruno Hyundai main website and ChatBot are also NO help at all when all else fails and you can't reach service. Bottom line is that you have technology that might enable people to keep track of repairs without pestering your Service Managers but it's not being used effectively. Service Managers should be given a chunk of time at the end of their shift each day to go through all of their open files in the system an update people. It's also REALLY challenging to get an appointment in the first place. We checked at the end of August for an appointment and were told wait until OCTOBER! This was a safety issue and warranty repair for our vehicle, so that was an unpleasant shock. Is the lack of appointments because Hyundai vehicles need frequent repairs or is it because you don't have enough staff? Whatever the reason, it doesn't build confidence in first-time Hyundai owners like us. Lastly, the young man that handles intake doesn't seem to have the system down. He took our key, found our appointment sheet, attached it all to a clip board and told us to have a seat until we were called by our Service Manager. We waited 30 min and could see our service manager was available but he never called us. It turned out the young man at reception never handed the clip board to Joe. If we hadn't said anything to the ladies at reception, I'm not sure how long we would have been waiting there!
George tried to be as helpful as he could. Fantastic gentleman. I wish he had more help available to him so he could proactively respond to customer texts and emails, and keep them updated on repair progress.
I have to bring the car back for second time
I had a great experience! The peoples are so kind and nicely, the service was so fast and good quality as well!
I was very happy with your service of my car. Also, I very much appreciated you washing my car and vacuuming my interior.
The service was good but it would be better if you guys put a courtesy car every time theres a longer hours to wait for pick up the car
Service was great thank you guys
Efficient and thorough service and customer care.
excellent customer service
Great service. Victor and Joe N were awesome!
Elizabeth is by far the best service Technician that I have ever worked with in all of my years of buying cars through dealerships.
I have never met a more knowledgeable and caring Technician than Elizabeth.
You should be very grateful to have her as part of your team.
I rate her an A++
He’s wonderful! He just wants to solve problems really quickly and he knows how to do it!!
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