Blake was great! I wasn’t super happy that the service took all day due to illnesses on your service team, but that’s life. I appreciated the complementary Lyft rides home and back.
Brought my car in for recalls and I waited for the technician to contact me with updates but I never received any. Blake was the only one who informed me. Blake seemed well informed about the recalls I was getting and very much on top of his game.
Very professional and informative
This is our second time working with Blake and he was awesome again! Super courteous and efficient. He helped solve our wheel wobbling problem. Thanks!
Thanks Oscar! Appreciate the service!
Blake did a great excellent service . Walked in without an appointment at crowd busy day and range so low. Blake accepted my service need done next day and fully charged. Thanks Blake !
Oscar was Nice,efficient,fast and knowledgeable.
I made a 9:20 am appointment and didn’t get my car back until 4:30 pm. The agent couldn’t tell me how long my car would take.
I was very disappointed by my service at Hyundai San Bruno. I was not told a timeline of how long my car would be in service for, and had to take initiative to contact multiple people for a simple answer. When arriving at the office, I was told conflicting answers by multiple associates. Overall, it was very frustrating and made me not want to do business with Hyundai again.
Danny is extremely attentive to the needs of his customers. He saw my vehicle through a very long process where it needed to be repaired under warranty. He is excellent at his profession and he made sure that my car was safe because I had concerns about it being safe for my teen daughter to drive. He went above and beyond to answer my questions, and he checked in with me periodically throughout the process of the vehicle repair. He even answered my messages on his day off which he is not required to do; but I appreciated his support so much, I can’t thank him any the team enough.
I was very satisfied with the front desk, service, and the service of my car experience. However, I have been attempting to regain contact with my representative atHyundai Motors America regarding my case number so that I can obtain a reimbursement for the rental car that I used during the time of my car being serviced. I have now sent in four emails to the email address for my representative and there have been no replies. I have called in twice and received no response. This is very concerning and I feel like I am not going to ever receive a response and therefore never be reimbursed.
Paying for air filters was a surprise
I had to wait 45 minutes to pick up my vehicle as there was only one service rep available. Danny did well handling the crowd, but he needed help
No wash and vacuum was done as promised
Terrible communication: I had to call 5 times before I managed to get a status update on the car (the initial estimate was 2-3 business days and it ended up taking 5). The pickup experience was chaotic: I waited for over an hour with no updates. Eventually I managed to flag down someone who had my car’s paperwork and the bill was for the wrong amount, leading to further delays. I will be avoiding this dealership in the future.
Leryssa Deguzman is a really good addition to the service team at San Bruno Hyundai! Kind, efficient, knowledgeable. The best assets you want in an employee, especially vehicle maintenance. Thank you.
Leryssa is very professional and helpful.
Leeyssa was very helpful. I appreciated her attention to my needs.
Professional, knowledgeable and well informed when the vehicle will be ready. And deliver. I really appreciate Daniel Ladue.
He was really nice the nicest person I’ve ever encountered at Hyundai of San Bruno. He should get employee of the month.
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