Actually it was Blake who helped me, not Leryssa. We came in at 1:30 our scheduled time but Leryssa was on lunch break. I’m not sure why we were assigned someone who would be on lunch break during our appointment, and we waited about 15 minutes with no help but I’m thankful that Blake stepped up and helped us.
It was really great working with him, he was friendly, helpful and patient and explained everything in detailed. He made sure all our needs were met and made the whole experience very smooth. I look forward to working with him again.
I received Great service from Leeyssa. She communicated with me & response quick to my questions.
Though there was a long delay waiting fir parts, Maddie kept me informed about progress.
I thought that the organization of your service center was sub par at best. Both when I left my car and picked it up, I spent over 15 minutes before someone came up and approached me at the entrance. Despite the fact that many employees are sitting around at their desks, nobody comes up and organizes or sees if you've been helped. Now this actual service on my car was done well and I thought that Blake was very helpful once I was directed to him. But the organization again of people come in and through the door and actually being addressed needs to be remedied. From standing around and listening to other customers being helped, it seemed like my experience was not an outlier. Which frankly is quite sad that maintenance and service seem to be holding back. Hyundai and Genesis as a brand at large. I legitimately think that the service center is one of the reasons why people do not get hyundais despite being fantastic vehicles.
Helpful and apologetic for the long service done. Was able to explain the service backlog. Addressed new found concerns after initial service.
Much faster and less expensive than I anticipated.
Keep your service quality.
Thanks!
I was happy with the service, with Daniel assisting me during a busy day he aways kept a professional attitude. Though there was some troubles that day Daniel still made sure everyone received their vehicle and updates. Daniel’s positive attitude made the process smooth.
all was good, the service manager was understanding and kept right to the point
I was told that my tires were rotated and for a fact were not. My car was with the service department for four hours for an oil change, way too long in my opinion and to top it off, My tires were not rotated as I was told by the service advisor.
This is the first experience in my life doing business with a auto dealer. Hyundai is a maker that I highly recommend based on it. At Hyundai of San Bruno, from the door man to Mr. Blake's desk I have been dealing with very competent people working hard as experts in what they do.
Thank you all!!!
Excellent service from Blake!
Dear Service Manager,
I am writing regarding a service appointment I had scheduled at Hyundai of San Bruno.
I arrived on time and checked in as instructed, but no maintenance was performed. After waiting, I was informed that my appointment had been forgotten, and I was not notified in advance.
This situation was very frustrating and a complete waste of my time. I rely on my vehicle daily, and this level of service is not acceptable.
I would like this issue to be resolved promptly. Please assist in rescheduling my service at the earliest available time, preferably with priority.
Additionally, I would appreciate if there is anything you can offer to make up for the inconvenience caused.
I look forward to your response.
Oscar was very friendly and helped address all the needs for car. Hope to be able to work with him again the next time if I need to bring my car in.
great help and great communication that ease my worries! was able tog dr my car fixed within a week
Excellent service and the best customer service with Oscar—always attentive to everything.
Danny was amazing in walking me through what was happening with my vehicle from diagnostics to repairs. He was very communicative and responsive to questions. He provided excellent customer service.
Thank you, Oscar, for not selling me any services beyond the services I pre-paid for when I purchased my car.
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