First of all, it is clear Joe put a lot of effort into making up for the confusion, miscommunication and delay that was part of this experience. He deserves kudos. However, I waited six weeks for an appointment, then to be told my car couldn’t be seen for three days, which then didn’t happen until the fourth day. In the end, it needed a muffler replacement under warranty, which is what I told them going in. Once that was established, things went pretty smoothly. The front desk could be a lot more proactive; I often left messages and requests to be called back that didn’t get picked up.
Very thorough and helpful.
John was very responsive, friendly, and paid attention to details. I appreciated the feedback regarding my current services and how to proceed for the next service interval. Five stars.
Very nice service man. Helpful attitude; it would be helpful to talk directly with the mechanic and have some explanation of the codes.
George and the service team were very helpful and accommodating
Great communication. Thank you
You need to work on communication
Very fast and professional service
She was very nice and helpful!
Sherry was quick to help and on-time. She was responsive and helpful. No issues with her.
Scheduling an appointment is a nightmare though. I had to wait 6 weeks (!!) for an oil change and inspection. This is a common theme at Hyundai San Bruno and it is infuriating. I drive long commutes every week, it is very hard to plan 6 weeks ahead of time for an oil change. Please figure something out, this has happened since 2023z
Went above and beyond when getting my car serviced as a walk-in when I had an emergency with my car.
They even washed it!
Thank you!
Solid service. “Joe” is very friendly.
Sherry was super nice and arranged my service quickly despite some procedural snags. I couldn’t be happier with her handling.
I did arrive on time for my 11 o’clock appointment and was still waiting 20 minutes later. I was somwhat alarmed when the guy next to me said he had been waiting since 10:30. I think if you schedule a time you should be able to honor it. This is an organizational issue, to be clear that it does not impact my delight with Sherry’s professional handling of my service appointment.
I cannot answer that because when I brought my car there I enjoyed was not on something is wrong it was nothing wrong with my car I brought in for rebate recall
The car was supposed to be ready at 2:30. I did not get an update and called for the status at 2:30. Sherry was at lunch and I was told she would call at 3:00pm when she returned from lunch. The person answering my call could not provide an update -why? I got a text from Sherry at 3:00 which indicated it would be “about” another hour before the car would be ready. I was upset at this point and called to talk to Sherry. I left a voicemail indicating I was disappointed and needed a specific time the car would be ready since I had other commitments that afternoon. Someone called back in response my voicemail and said Sherry was with another customer. I said I needed a specific time when I could pick up the car and after holding over 5 minutes was told 20/30 minutes. I got a text at 3:50 indicating the car was ready. I picked it up at that time. Sherry repeatedly apologized. This is the full recap of the situation and I don’t need to be called to discuss any further.
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