Sherry is awesome. Great attitude!
She did a great job on getting me information about my car.
Iosefo was great. Communicative and efficient
Great service. That is very good, and I have always followed up.
Sherry was excellent and very knowledgeable and friendly
I was told many different things by many different people. No one could answer my questions. Iosefo was the only person who kept me updated and provided a straight answer. It is also very difficult to book a service appointment with Hyundai and no one answers the phones. And well, maybe I got a piece of mail about the recall on my car. I never received a phone call or an email. I love my five so much and it is such a shame that the customer service at the Hyundai in San Bruno is so poor.
I scheduled an appt for 10am, and dropped my car off at 9:10am. I was told that 1)estimate of 2hr wait (actual servicing would take 30 mins) to account for the queue 2)my car had a recall and that the service agent would assess, give me a call to let me determine next steps
I called back at 11am to check and received a notification that I “missed” my appt. Agent on the phone could not locate my appt. After being transferred and disconnected, I called again. Agent was able to find my reservation and assured me that Joe would call me back. Come 4pm, I still receive no calls and no notification that my car was unlocked. That tells me that from 9am to 4pm, my car was untouched.
1)I don’t understand the point of an appt when my car was not serviced during the allotted time
2) I was deprioritized because I decided to drop my car off and return to work for a few hours. I could not pick my kids up from school and had to cancel plans because my car was not available to me.
3) Joe, my service agent, never called me back despite the request for him to do so. No status was ever communicated, during and even at completion. I had to check my Hyundai app to learn that tests were completed and reports were available.
4) Given this terrible experience, I had to pay for my ride to Hyundai from work because I was told only a ONE WAY transportation was provided, which does not make sense. Other car dealers have driven me home and dropped the car to my house.
5) at the end of the day, I had to cancel half of my day’s plans, could not pick up my kids from school, and got home later than normal. This tells me that my time is not respected and me being a customer is not valued. I understand that it gets busy but it’s not acceptable to not communicate any status to me in additional to prioritizing other clients over me.
I was so happy with the excellent customer attention given to me with Iosefo. And my car was serviced in record time....I'm definitely a happy customer!
The work done to my car was fine.
The problem is that the adviser didn't understand that I had purchased a extended maintenance warranty that stated that they want maintenance done every 5,000 miles or 6 months and was trying to suggest that it was unnecessary. I tried to explain this was the warranty contract. Just do it call the company to confirm. He then tried to convince them about the problem. Please tell your advisors about your own warranty plan.
3rd time in for maintenance and this has happened
Great communication with your team. George and Ethan from the shop are amazing. The most important thing in car repair is trust and I completely trust both of them with my car.
Joe was amazing and made sure I understood everything.
Great communication and service!
Thank you for the great service Sherry!
George was great he did a warranty battery replacement on a Saturday morning in less than four hours
Waited in lobby for one hour after checking in (service rep didn't try calling me when he couldn't find me in other corner of room). Routine service wasn't handled that day, so car was left overnight. Had to call next afternoon to get status (was told service rep would call me but he didn't) and then had to call again on the third day to get an update that the car was ready. Do not intend to bring my car back, so no need to follow up.
The purpose of the service was to replace the auto-dimming rearview mirror in my 2024 Kona Electric “Limited”. It never lightened enough in dim ambient lighting. This effect was most noticeable when I reversed from daylight into my garage. I simply couldn’t see a single thing in the rearview mirror. Even after leaving the car in the garage overnight (the garage is dimly lit) the view through the auto-dimming was still much dimmer than through the side mirrors. The owner’s manual says “When the gear is shifted to R (Reverse),the mirror automatically goes to the brightest setting in order to improve the driver's view behind the vehicle.” This most certainly is not true.
I took the car to your Service Dept for your opinion. The mechanic agreed that my rearview mirror was not fit for purpose. Nobody knew anything about my “Limited” model. It seems that the only example that’s ever been through your hands is the one that I leased.
We looked at a brand-new Kona “SEL”. This had the classic non-dimming, tilting, rearview mirror. The Service Manager George decided to order a replacement auto dimming mirror. This replacement was installed on Thursday24-Oct. The final report says “Rechecked operation satisfactory.” This cannot be true! The replacement is just as bad as the original. Like I said, it’s simply not fit for purpose: a useless solution to a problem that I’ve never had in 55 years of driving very many different vehicles.
Please ring me to discuss. I want to have a classic non-dimming, tilting, rearview mirror like on the “SEL”. But I do not want to lose the garage door opener functionality, unique to the “Limited”, that I paid for.
One option would be to replace my autodimming mirror with the model that the “SEL” has and to install an after-market garage door opener in the dash. The Gentex GENHLBP1 Wireless Homelink Garage Door Opener (from Amazon) looks promising:
www.amazon.com/GENHLBP1-Wireless-Homelink-Tractor-Motorcycle/dp/B077NYF667/
Regards, Bryn L
Excellent service & very friendly people.
Great job very satisfied.
Joe was friendly, helpful, efficient, knowledgeable, professional, and attentive. Though he was busy, he never rushed me, & patiently answered all my concerns & questions. Excellent!
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