Our service appointment was on Thursday morning and the car was to be taken to AW collision upon completion. When I came to pick the car up on Saturday, the service had not been completed yet. The manager expedited the process and got us our car within the hour, but when I spoke with the man who did the service, he hadn’t addressed the number one issue we listed on areas for focus within the service (wheel alignment).
She was quick and thorough.
Sherry was a pleasure to work with!
Very easy to deal with despite my being a few minutes late. Thank you
Sherry was very helpful and provided updates on the status of my car throughout the day. She was very clear and streamlined the process for me.
Sherry was able to handle my service appointment quickly and effectively. She answered all of my questions to my satisfaction.
You have hired a very user-friendly staff congratulations to your company!
Service took too long by those helping me were great.
Sherry was a great service agent to work with. She was responsive and thorough. My complaint is with the fact that I was told by the service department, while scheduling my appointment, that service was complimentary in the first two years regardless of the fact that I bought my car used. It was an unpleasant surprise to learn that this dealership does not honor the two year service agreement, and I was expected to pay for a service I expected to be free. Thankfully, Sherry was able to negotiate a free tire rotation with her manager.One other unpleasant experience: the Service staff found that my cabin air filter was dirty and proposed replacing it for a very high price, around $450! I feel that the tire rotation comp was being made up for, and then some by trying to add a big markup to a simple filter change. I’m looking for a new mechanic.
John and Liz were the best!!! Amazing service. Thank you
Victor is the reason for my satisfaction. He went above and beyond to assist me.
This dealership has massive issues, zero communication from them, nobody answer the phone, no one calls back, all the VM boxes are full and you can't leave message.
The worst dealership I have ever used in 45 years.
All need to be replaced. I will never use this dealership for anything.
John was very friendly and answered all my questions. He gave me updates on the status while I waited.
Also I had been given one price on the phone and he wired another price and when I mentioned he adjusted without issue.
Patricia
John was excellent in his service and listened well he went through the windscreen wiper controls so understood function
Infotainment problem with rear speakers was diagnosed on 22 Oct 24 @ 12:30pm. On 16 Nov 24 George Youhana telephoned me the diagnosis was incorrect and I should make another appointment. Next diagnosis appointment is 26 Dec 2024 @ 11:00am per Mary Ann.
Sherry was very helpful, responsive, and attentive.
Safety driving is important for all drivers .
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