Tire rotation and pressure adjustment weren't done even though paperwork indicates they were.
Sherry was so great to work with! Very knowledgeable and friendly. She even stayed late so I could pick up my car same day. Would highly recommend her and Hyundai of San Bruno to anyone.
George,Tim and Sherry were exemplary, they helped me get the dead car battery replaced in 2 hours on a busy Thanksgiving weekend because they understood the urgency of my situation with my family waiting for transport on a holiday weekend.
Sherry was extremely helpful and patient. She gave me realistic expectations for turn around time which I greatly appreciated.
Worst customer service. We were left in the dark. Couldn't get a response back after multiple times requesting what was going on with our car. Dissatisfied with the lack of respect shown to me and my wife.
Joe was a great help. The whole staff was friendly and solved my recalls with my car.
George was outstanding. Exceptional customer service and follow up. We are very happy and when we need another car, your dealership will be first on our list. I don’t have a lot of experience with Hyundai and am very very pleased with your people and the company. I also worked with Victor and he and I as fellow veterans had immediate connection. He went out of his way to help us throughout the whole experience. Fantastic customer service and professionalism. Thank you
Michael was professional and extremely helpful.
He went above and beyond, thank you
Sherry was responsive and professional
Sherry was great. Super helpful in explaining the work to be done. She was also very communicative in letting me know when my car was done. Couldn’t have been better!
Service advisor was professional and I was well informed about specific and timing. Advisor offer me a Lyft ride home as the service was several hours. Thumbs up ????
Ms Pandora is an excellent customer service.she is very knowledgeable,efficient and professional with her service. I am very pleased with her customer services.
Great and speedy service. Thorough explanations of current service and expectations of next service.
Overall everything was great. My car was ready much faster than expected, and the staff was helpful when I asked a question.
My complaint is that no one told me what was happening. When I got there, I was told to wait in the lounge and someone would come get me, but no one ever came. Also, I never got a chance to do the service rep to talk about a secondary issue. They just took the car and did the recall work.
It wasn't a terrible experience, but it would have been better had the staff communicated what was going on.
George was great great service
Terrible communication.
He promised to call me between 2-3pm and never did. I left him several voices messages but never called back. I had to call many other people at your dealership to find out what the problem was but all messages went to voicemail. Eventually I called the front desk to walk over to the service dept and talk to Danny AND still her never called.
Finally I went to the service center. His appolohies felt meaningless.
AND the rattle in my car was NEVER fixed
Danny promised to call me today and never did.
Absolutely terrible service both from Danny and the quality of car service.
I was happy with the service that was provided. But I do have concerns, I don’t believe there is adequate staffing, which caused long waiting times and no phone updates as promised.
I waited 2 hours before I could talk to the service advisor when dropping off my car. Then I waited another 2 hours in the lobby before I can talk to the service advisor again in order to pick up my car. I was charged more than $360 for a oil change and a tire rotation. This is my last time to get ripped off by Hyundai of San Bruno. Thank you.
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