Sherry was very helpful. She was personable and professional and handled all my concerns.
He over delivered! Very happy with my service.
Excellent. You gays are the best. Thanks
Was misinformed about pricing. Brought car in for $20k service and asked how much it costs and what it included. Was told $287 and included oil change, tire rotation and alignment. I SAI I didn’t need alignment this early so opted for just oil change and tire rotation.
When work was done the bill came to $220 which made no sense to me without an alignment. I challenged it and the service rep brought over the manager who said an oil change and tire rotation cost $220. The initial pricing I was quoted was incorrect.
Another thing I did not appreciate is that you now charge the 3% credit card company charge on top of the bill. I’ve never seen or heard of this at a car dealership. This basically is a price uplift that helps your bottom line, whereas it really is a cost of doing business that you should figure out how to manage within your costs. This is a bad look for Hyundai service.
I am happy with how nice everyone is and how personable the staff is but my issue was that I brought in my car for a check engine light being on and after replacing the evap canister the check engine light has still been on for the last few days
If even Toyota could offer better customer service. Ur phone service is ****. Ur communication is worse than ****. And to “trump it all your team used 75 miles of charge and didn’t have the decency to charge the car. Over all Daniel must be over worked at Tesla and Toyota there service advisors know my name. They say there are free beverages. And know where my car is in the que. all I have gotten is on Monday no return calls I had to show up to demand my car. When they went to get it they seemed to misplace the keys. Grrr
John Su was at first unhelpful, somewhat surly, then uncommunicative. Ultimately he was non existent and I could not get in touch with him or anyone with information on my car. Apparently he no longer works for Hyundai service, but because of their policy of only communicating through the first service rep you get, my car wasn’t being worked on (for several excuses) and I was left in limbo. I dropped it off on Thursday November 14. Did not get my car fixed until Saturday December 7. I was without a car for that entire time. And only kind of kept up to date in the last weeks. Really unacceptable.
I’m not sure what’s really going on out there at San Bruno Hyundai but I’ve taken my car there twice to be repaired and it is still not repaired. I am very disappointed. I dropped my car off on November 21 and I was able to go pick it up on December 7 and the car is still not fixed. It still making the same noise. I don’t understand.
Could tell there was a drain on the battery but could not/would not actually diagnose it. Just shrugged and said the battery was fine.
Sherry was great. Friendly responsive and helpful. She made me few at ease and confident the process was going as planned. Im very happy w the repairs and the whole experience thank you!!!
Sherry is the most knowledgeable advisor I have worked with in the Service Department. She also got things done quickly. With previous experiences, I have waited 4.5h onsite with my kids, and the rep kept telling me “soon” every 45 min. Sherry is honest and keeps her word.
Santa Fe look great & drove great
She did great and got me in early.
Sherry was so nice and very accommodating
Service should not take 5 hours to do 1 hour of service
When I have an appointment at 9 I expect the appointment to start at 9 not 11:45. No one should have to take a day off work for general maintenance.
You are the only service dealer on the peninsula. You need to work to make the experience shorter. Maybe less people in the waiting area and more mechanics
The gentleman helped me was new and extremely friendly. Also Vincent is quite nice
Installing broken part of my car took too much time i don't like it at all! And also there is no comfortable are to do my own staff! Last time when I was toyota's service center they provided me with a laptop and I was busy with my own business. I would really appreciate if u guys bring some laptop or PC devices for the customer
My car had a minor emergency(light malfunction) and I had to go to the service center without an appointment. The new staffs Victor and Lawrence were very accomodating and helpful and understood the need to have my car repaired since its not safe to drive with defective headlights.
The bald asian guy seated by the door was rude and straight up refused to entertain my concern insisting that I need to have an appointment to be served. I was still explaining to him the situation and not yet done talking , he turned his back on me and started ignoring me. He was very unprofessional.
I understand the importance of making appointments but my situation was urgent and I cant make an appointment for such emergency.
It was my first time in Hyundai San Bruno, if I have to deal with Lawrence or Victor I would gladly come back, but if it will be the bald asian guy, i will definitely not go back
Liz is the ultimate professional! My appointment went extremely well!!
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