I had an appt at 8:30 and I arrived a couple of minutes early after receiving several text reminders. I had to wait in line for 30 minutes to get my paperwork because there were 4 customers in line ahead of me. I had a similar experience when picking up as Lawrence had to finish up with another customer and I waited another 20 minutes to finish up
Lawrence is very polite and courteous but you need more service advisors to speed up this process. One of the parts needed to complete my service was not available and I was told I have to come back to get this done. This is all taking too much time as I have to drive down from San Francisco
Elizabeth was great, and I really appreciate her honest explanation of what the software updates for the recalls were about and how they work (that they don't actually fix the problem but help to get more information about what causes them).
Lawrence was extremely helpful and professional.
Thanks you Sherry for all your help. You had my car ready right on time. I appreciated the car wash.
Happy holidays!
I was very satisfied with all the servers they provided and I am very grateful for her kindness.
Liz was very helpful and attentive to my needs. Resolving my vehicle’s issue required multiple visits, and she fully understood the frustration that entailed, and did her best to minimize that.
Never get a 100% answer from them about any questions like about card key over 3 months ago I asked them the told they will let me know and I called so many times still nothing not even yes or no the hold my car for a simple oil change for 24 hours
The check in process could be better. Maybe with a central check in desk or issue a waiting number. There were 4 separate 11am appts and some confusion about who would get served.
Sherry was great! Knowledge and friendly, arranged a ride for me and contacted me when my vehicle was ready.
Car was vacuumed but noticed was not washed.
Awesome service and everything was perfect!!! Lawrence was great and extremely helpful!
Excellent job for Lawrence
George was awesome! Top notch service!
Lawrence was responsive and professional in his correspondence. I appreciate him keeping me updated on the status of my vehicle and working with me on pick up time. Thanks so much!
He had the car ready when he said it would be. Sounds minor, but it was very important
Great service from Lawrence
I had the pleasure of working with Elizabeth Czahar once again and I am consistently impressed with her professionalism, expertise, and commitment to customer satisfaction. From the beginning, she demonstrated a deep understanding of my needs, and went above and beyond to ensure everything was addressed in a timely and efficient manner.
What stands out the most is Elizabeth's exceptional communication skills. She kept me informed at every step of the process, offering clear explanations and timely updates. Her customer service was remarkable, tackling challenges with ease and providing practical solutions that saved both time and resources.
Moreover, Elizabeth consistently exhibited a positive attitude and genuine care for both her team and the customers, making the entire experience smooth and stress-free. Her attention to detail, organizational skills, and willingness to take ownership of tasks have truly set a new standard for service excellence. She truly makes you feel like part of the Hyundai/Genesis family.
I would highly recommend Elizabeth to anyone seeking top-notch service management. Her dedication and professionalism are second to none, and I look forward to working with her again in the future.
I really appreciated the staff's efforts to get me serviced quickly!
Great service, thorough and informative
John arranged for a camera inspection of my engine to evaluate excessive oil usage. It was to be submitted to Hyundai and a disposition made within a few days. That was like three months ago and it was supposed to take 2 to 3 days. I’ve called and left messages three times and submitted emails to John twice. All I wanted was a disposition whether it was sorry we can’t do anything for you, or here’s what we can. Pretty consistent with the reviews on yelp, with 80% of the people saying they can never reach service or they are severely disappointed. I have had three Hyundai in a row, my relatives have had a couple, my friends a few, I have shared the experiences with San Bruno Hyundai and none of us will ever get a Hyundai again. It’s too bad that a pathetic service organization can ultimately cost millions of dollars in sales potential. Good luck. I will be emailing corporate office , Better Business Bureau, local news organizations , the local general manager, as well as others to let them know that this may be the worst service organization in Northern California. Does anybody read this or get back to people? I doubt it. ????????
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