Ms. Pandora is prompt, professional and courteous. I consider her as “traditional customer service “ which is hard to find present day. San Bruno Hyundai should be proud to have an employee like her!
I arrived on time for my 1 PM appointment and then I waited five hours for the computer updates on my car. Having been told that the car would take 2 to 3 hours for servicing, I returned to the shop 3 hours after dropping it off and was told that the service had not even been begun yet. This is unacceptable service.
Waiting for replacement and schedule date & time to return
Sherry was very thorough in checking my vehicle and also was able to help me out in a rough I just want to say thanks again see you soon for the other work needed on the car
Not sure my first report on Sherry Pandora ever got sent. Seems your site is quirky. She kept me informed of shop’s progress, gave me choices on services to be performed, got the feeling I was being well looked after. I give her an A+ and I am a UC Davis professor!
On 2/12/25 we had an oil leak on are Tucson 2023 . Mr. Ladue in customer service at San Bruno helped us out. He explained what might be the problem but could not be sure tell his mechanic looked into it.Mr Ladue was very professional and nice. Just one thing we thought our tires was supposed to be rotated but wasn’t. It shows on are contract free tire rotation for 36 months alone with oil change ext. my wife loves her Tucson. Thank you Fred P
Daniel has great customer services he made sure I was tooken care great communication with details on my vehicle and what should be expected
Totally satisfied. No further comment
Sherry was super organized and efficient and polite.
George was able to add an additional recall service to my appointment and was very helpful in getting me a loaner for the day so that I could get to work since the service was going to talk a little longer.
Long time to get an appointment. Almost three months. “Free” oil change ending up costing $360. Was a 4 wheel alignment really needed?
It took several trips to your service center but the problem did get resolved. Lawrence was very helpful throughout the entire process.
Liz was easy to work with and very professional. She was also friendly and kept a smile the whole time even though it was extremely busy.
Sherry provided excellent customer service. She made the whole experience an absolute pleasure. I would love to work with her again in the future.
The team is excellent, just need to do something with the very long wait time. I came at 1pm and was done at after 5pm for a flat tire.
That was my only disappointment
It was my first service, and I confess that I was very satisfied, Elizabeth explained all my questions, was quick and very friendly . thank you
Liz handled a stressful system melt down situation with great attitude.
Professional, courteous and explained everything very well!
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