Alycia was very kind and accommodating.
Alicia was very professional and welcoming. I was very satisfied. Thank you.
Excellent service as always my only complaint is you guys are so busy doing a great job
Great empathy on Alicia's part. Thank you.
Worst overall service experience I have ever had after 35 years of owning cars. The whole process from meeting for an on time appointment to regular training melt updates to proof and justification for recommended repairs to no return phone calls from service team or overall dealer manager to no return calls after making a Hyundai corporate customer service claim, etc. the list goes on. One more reason why I can’t see myself buying another Hyundai.
You have an excellent team
There was a battery issue that prevented the car from starting. Sherry was able to fit me in within a few days. She took care of me and got the car inspected amd get it back to working order. Thanks.
Sherry is very attentive and apologetic when something goes wrong. However, the parts and service team lack professionalism and make it difficult for her to do her job. I called sherry the day before my appointment to confirm that the part needed for my repair would be there (or else there was no point in making a long drive to the dealership). She directed me to the parts department where I left a message and received no reply. I overheard at least two other customers today say they also didn’t receive callbacks from the parts department. Of course when I go to the appointment today, the parts department doesn’t have the part I needed even though I made this appointment for this specific repair months ago. They also didn’t communicate this to sherry in a timely manner which means I was probably waiting for hours longer than needed. I have no complaints about sherry but I feel bad that she works with such unprofessional people.
Straightforward, prompt and efficient.
Thanks!
The customer service has changed drastically since my last appointment.
10 stars! EXCELLENT EXPERIENCE
Danny has been wonderful. He’s knowledgeable, and has the best interest of the customer.
She was great and kept me in the loop at all times.
I was completely satisfied with the person with whom I was communicating with. Very courteous from start to finish. The part I am not satisfied with has to do with the delay in getting me access to a rental car for repairs that were all under warranty. I made it clear after 2 days figuring it out on my own that I’d need a rental for the 3rd day in the afternoon at the latest. While this was acknowledged, when I inquired about it on the third day, I was made aware that it would not happen in the end. So I had to scramble again and pay for an Uber to go to work (no transit option from Pacifica to Foster City). If I had known the day before it was gonna be impossible, at least it would have given me time to try to find alternate options one more time.
This is my only issue with the service experience. Everything else was A1.
You have still not fixed my car after having it for 5 weeks!!!
After the first phone call, where I was told the car would be ready that day, I was not contacted. I called the next morning and was told I'd be able to pick it up that afternoon. No one called me..I called and left messages. Nothing..I had to call several more times on Saturday to find out the car had not even been looked at yet
Much appreciate your help Elizabeth
I have had several vehicles in service on many occasions at your location and from beginning to end this has been the smoothest and most professional. Sheri was great.
Daniel provided outstanding service! I plan to deal with San Bruno Hyundai from now on.
The experience was easy and flawless. The service agent went above and beyond and arranged for rides home and back for me. A+
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