Outstanding help
Thank you
I was not happy with the way I was greeted, to the time it took for the service. Also they did not reset my service warning.
Sherry did a great job and was very efficient
Good service, but would like a more accurate ETA on when my vehicles service will be completed.
Great service, nice to have Sherry
Sherry was absolutely great i want to work with her on the next check up.
Alicia was very nice and helpful with any concerns I had
My service appointment was for 10:00 am. I arrived at 9:45. My car was ready to at 1:20 pm. There was an apology for the wait; however 3 hours and 20 minutes for routine service is extraordinarily long.
nothing got done with my car unless I followed up and called every day
Sherry provided quick, courteous, and thorough service. I was happy to hear that a free oil change service at 32,000 miles was within the 3 year/30,000 mile service plan.
Alicia was super friendly and extremely helpful. She made sure I understood what was going to happen during the service. It felt like an old friend just chatting. I was also on a tight schedule, having to pick up kids. Alicia made sure that the car was ready and it was a smooth experience.
Keep up the good works, We hope someday Hyundai should provide courtesy vehicle for the customers.
Alicia was great porter was very nice as well. It took longer than i expected. You should add hours to yr deliverables as no one can predict the time these professionals take to service a car. I would like to receive more swag from corporate so that gift cards or logo material cam be given out at the service reps disposal. It seems like the perks are only available at the sale and thats it. Why do Sales people have the luxery of perks when service gets all the post sales BS. Also why are yr replacement parts so expensive. Do you want people to see my Santa Cruz missing a $400 back fender. They will see your cars as cheap and fall apart easily. My car should have replacement cosmetic parts available at a reasonable cost to maintain yr reputation. $400 for a fender protector shame on you. I will drive my car looks like **** and thats what people see. Wow nice truck but its damaged by such a simple piece of plastic.
Alicia? was friendly and communicative. Thank you
Want to thank Alicia Manabua so kind so very helpful !! Hyundai should never loose her she is the glue !! Need more woman with more patience !!! She really helped me calm down !!! George who told my daughter he was the manager and owner ???? Was not to kind !!! What ever your company does do is never let Alicia Manabua Goooooo!!! Thank you ????
There was some confusion with our repair, but it ended up working out just fine.
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