The recall work was done well and within the time I was quoted, yet I also needed someone to help setup a digital key for my Ioniq 6. This issue was not resolved at the service department nor at the sales department. I am quite frustrated with not be able to have a digital key. I am paying for Blue link and expect to have this available and working.
Thanks Oscar for taking such good care of me during my car service. Everything was very swift. You know how to make your customers happy! Thanks again.
Conversations and what they do at night seemed a little too comfortable it was crossing the professionalism
Elizabeth is very friendly and extremely knowledgeable. It was great to be helped by someone like her.
Service department needs an “express” service slot where customers can come in and get their oil change/inspection while we wait.
Daniel was kind, efficient, and demonstrated the highest level of customer service.
Oscar was great. Quick to look at my car and the reason for my visit. It was really busy, at least 20 cars waiting. He suggested I go home and that they would give me a ride, but I had to work and could not leave my car. He advised me of the wait time and that he would do his best to get me out. As quick as possible. Despite the busyness of your day, I was out of there in 2 hours. I could take my car to the dealership in Fremont, but I’ve been so impressed with your customer service that I wouldn’t take my car anywhere else. Thanks Oscar! Keep up the good work!
Alicia was very helpful and kind!
The advisor was very knowledgeable on my service needs. He is a very dedicated employee and provide upmost services with the mechanic to repair my vehicle.
Your team did a great job
Oscar was very helpful and pleasant! We felt very comfortable with Oscar
He was courteous and professional and I felt important.
Alicia did a great job. Let’s hope the problem doesn’t come back again.
They said it would take 2 hours and took double that.
Danny was super helpful. Did his best as the only one working inside that day.
Thank you so much for all your help Daniel. I really appreciate it.
Extraordinarily helpful, pleasant, and took
Care of me (and my Tucson)
Thank you!
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