Elizabeth was very friendly and helpful during my visit. She was flexible with my schedule and went above and beyond to know what part was needed for my rattle problem. She ordered it in advance so it was here when I brought it in. Most dealerships would require them to check and then order the part which would mean I need two trips.
I would like to continue working with Elizabeth
Elizabeth did a great job at communicating and providing me information.
The time it took to resolve the problem and the lack of availability for loaners impacted my ability to work / Hyundai motor finance side of it / service side couldn’t coordinate on compensation for the lease payment.
This has nothing to do with Oscar, as he took charge of my repair service to the end. I do want to express my disappointment and frustration leading up to when Oscar handled my case. I first contacted Hyundai San Bruno repair shop in October2025, got the run around, no call backs, and left hanging. I even went to the shop in person and just to get rid of me I was told I was next in line for repair. Six weeks later, no calls, I even left message for the director, no call back. I was patient until 4 months later (from October)and still had no idea what was going on. It took for me to call and demand answers which no one should be treated this way. Anyway, I want to thank the person who initially took my call, and connected me to Oscar. Oscar was great! Very professional, courteous, and most importantly he got the job done.
Horribly run service center. Don't know if it's a problem with local management, or if regionally hyundai is placing too much work on the san bruno site but Hyundai needs to get its act together.
Staff are nice but it was absolutely ridiculous that Hyundai asked me to come in to replace a recalled car part, then i spend 3 hours to drive over and wait, only to be told you don't have the part.
If I could give you a 0/100 score I would. I hope that I never ever have to deal with you again, and I will never ever get another Hyundai
Elizabeth went the extra mile to help us and keep us updated on our car repairs. She was friendly and professional
Alicia Manabua, the previous advisor, gave me an itemized Hyundai Assurance Car Care paper even without me asking and explained the things in the comments, but not this current advisor, Madison. She gave me the paper and offered me explanations only at my request. New customers wouldn't know they could be offered the Assurance car care paper. This visit was rather disappointing in that regard
Overall the work was fine and the advisor was great. I like how straightforward she was. It's just the windshield wipers that was replaced is continuing to leave streaks on the window. The last set of wipers that was replaced by San Bruno Hyundai also had a lot of streaks where I couldn't drive that safely on rainy days. Given how busy San Bruno is I didn't believe they would have been able to help me replace it or recommend what product I can find on my own to try to replace. This is based on when I came in 2 months ago to try to replace my headlight lights, I was told I needed a full service check up and I would have to wait more than a week.
Pleasure working with blake. Thanks.
Quick with helping me out and was kind and informative.
Certainly, Madison was stellar, quite professional and proactive.
A big thank you to Elizabeth and the service team for their efforts yesterday. We were driving home to Paso Robles from Santa Rosa when one of the tires on our 2025 Santa Fe picked up some sort of road hazard and started to leak. Because we happened to be near Hyundai San Bruno we drove in, no appointment, where Elizabeth got us checked in. She and her team checked the car for any other hidden damage and then searched for , and found an exact tire replacement for us. She and several members of the service team stayed late beyond normal closing time in order to get us successfully back on the road. Thank you Elizabeth and Hyundai of San Bruno! Michele and Glenn Taylor.
I brought my car in after it had issues starting and accelerating — it had to be towed in. Daniel Ladue was my representative and let me know upfront that it would take some time since I didn't have an appointment, which I understood.
What I didn't expect was to go nearly a month without a single diagnosis or update. The service center made no effort to contact me, and it seemed like my car was being pushed aside in favor of Ioniq 5 recall vehicles that came in after mine — which is incredibly frustrating.
I reached out to Hyundai Care North America hoping they could help, but all they were able to do was contact the dealership on my behalf. I had to go through a third party just to get basic communication from the service center.
The experience on-site wasn't any better. The office is unwelcoming, and the desks were an absolute mess — which honestly reflects how they run their business. They don't even have dedicated parking for customers, making the whole visit even more inconvenient.
After almost a month of silence and no progress, I decided to have my car transferred to Hyundai Stevens Creek. I shouldn't have had to do that. If you value your time and expect basic communication about your vehicle, I'd look elsewhere.
Oscar was excellent - answered all my questions and very helpful throughout. Thanks!
Horrible communication - easily the worst I’ve ever experienced from an automotive dealership. Calls weren’t returned until I leveled up my requests and complaints. You had my car for ONE MONTH and didn’t offer a rental car. You lied about deadlines. And then when I finally was able to pick up my car, THERE WERE GREASE STAINS ON THE DRIVER SEAT. And Danny said it would take another hour and a half to clean it off! If there’s one thing I can thank you for, it is inspiring me to shine an editorial spotlight on your mismanaged operations and next-level incompetence. I promise you this is not the last you’ll be hearing from me.
Elizabeth is always amazing at with customers and her level of customer service. So helpful and always goes above and beyond!
Hyundai of San Bruno service dept has improved over the past year than in previous years when I came to service my vehicle. From the Online appointment to reminders via email and text, enough staff to help with customers, welcoming them and assisting with their vehicles, and calling them when their cars were ready for pickup. Oscar was that person and I appreciate his customer service.
Blake was amazing! Professional, informative, and overall great customer service and care. He was quick and precise on setting up the missing information on my car’s account even though I had purchased the lease back in September and was surprised none of my information was updated on the account. In addition, he made great suggestions on nicer cars I could lease in the future. I will definitely consider an upgrade! On top of it all, I still got my car maintenance within the expected timeframe that was promised to me. More dealerships need the same level of professionalism as Blake!
Very professional. I was waiting in the lobby and he had to deal with a lot of customer complaints due to confusion and miscommunication. For example a guy came in said how he was Hyundai the day before right at closing and everything was checked off as fixed, but it turns out it wasn’t and his headlights weren’t working and was told to come back the next day. Came in, but the procedure is to put the order in, so the headlight will be there the next day. It wasn’t, and Danny did the best he could to try to explain to him that procedure wasn’t followed (Elizabeth’s mishap) and that he would try and get the headlight/get it fixed by 3pm. That and one of the techs keeps messing up. Left something in the backseat of a car. Grease stains on the leather. Etc. Danny is great. Feel like he’s holding the place up together all on his lonesome.
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