No communication, lack of any timeline. Can't seem to fix a problem and still haven't entered the service in the system the last three times so my Bluelink still says I need a service.
Blake was awesome!! Keep up the great work!!
Thank you for your hard work and dedication, Elizabeth!!
Elizabeth is the best service person that I know! Her follow through is outstanding. Hours the extra mile every time. I normally don't use a car dealer for service but I trust her and her boss, Michael
Blake was a pleasure to meet and work with.
She was absolutely great. She made me feel that she was there to help me, not just process my car.
Laude and Hoffman were great! They took care of my car and helped with any extra questions and circumstances.
Blake was honest, had clear communication and my experience was a high quality work from him. Beside the 5000 miles service, my car had another issue that Blake helped resolved effectively.
The issue was with the front proximity sensors going off randomly without any obstacles in front. This was the second time I was bringing my car in for this issue. Last time it wasn’t resolved at all, instead, the blindspot sensors were turned off (this was last time with another person). The issue was getting worse and in fact it was frustrating to the point that I needed to turn off my sensors to be able to drive safely.
This time Blake gathered the video I got from the sensors going off and made sure an experienced mechanic is doing the diagnosis. This is a big deal for me and I appreciate Blake caring and making sure it is resolved. So far I haven’t had the issue again.
He was also very patient and friendly. Overall I had a great experience working with him.
Thanks
Would have appreciated to k is that the car would not
be ready the same day but the following day. The Hyundai advisor
tried her best and it was beyond her control.
Thank you. I'm very happy and satisfied for what everyone did for me. Especially Elizabeth. Thank you so much Elizabeth.
Elizabeth is access to your dealership.
I see her growing in a leadership roll with her knowledge, following thru with issues, personality and her professionalism .
I was quoted a half day turnaround when I dropped my car off, but it turned into 10 days before I got my car back. I was barely communicated with during these 10 days. I would have to send a text in the morning daily to check in and would receive a response only at the end of the day. I expect to be updated by the service employee, not be begging for information about my car. Also, the software the dealership uses to communicate with customers is unusable. I would send texts that would not go through to my service rep and his messages also would not come through to my phone. I am deeply unsatisfied with my experience.
As Elizabeth now knows, when the car was returned, the climate control fans were (and remain) inoperable. I'm attempting to schedule an appointment to correct that.
They were very nice when we showed up in person to get an update. When we tried calling the service center no one ever picks up. You leave a voicemail to never hear back from them. When we spoke to them in person they said they would call with an update, we rarely got a call back.
Not calling your customer back is not acceptable, especially when your brand new car (not even 8 mos) has been in the shop for two weeks without any resolution.
This has been one of the worst customer experience we have ever had with a dealer's service center.
However, service advisor, Blake was very nice and explained our issue in detail when we spoke to him in person.
We have received the car back and at this point everything seems to be working.
My final comment, this dealer's service center is completely overwhelmed. I do not understand how Hyundai can continue to sell so many cars with no support or infrastructure to support the volume.
I do hope this feedback does some good and gets to the appropriate people to make some changes.
Oscar, is a really nice personality
Received excellent service from Blake Hoffman
All the service & delivery was great except that I was not informed of when my car would be ready in a timely advanced fashion. So I ended up having to pick up my car the next day. But overall I am very satisfied — thank you!
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