Lady was very nice and very informative
Thank you Blake for all your help. I look forward to working with you when I need you guys next.
Madison was excellent. I hope I have the pleasure of always working with her when I take my car into san Bruno
Thank you for the very smooth and expedited experience. It was my first time using a dealers service center ever, and it was far easier than I expected.
This location is understaffed
Elizabeth was nice and helped ensure I had complimentary service with no hassle. It was done same day and there were no problems with my vehicle afterwards. Thanks so much
Poor estimate of service time, not setting expectations with customer (me) and poor communication.
Service center manager, Mike, was very good and communicated well about next steps. They are clearly overwhelmed and need support to deliver customer service. It’s not the people, it’s the situation / tools available to them.
Daniel was extremely helpful and efficient !
The service advisor was very helpful.
Danny is the epitome of professionalism! I continue to come back to Hyundai San Bruno due to his consistently high quality customer service. He answered all of my questions. He took care of my check in quickly (while managing other customers), kept me updated on the status of my service and made sure to walk me out to my vehicle. Will continue to book appointment with Danny!
I also appreciate the free wifi and coffee in the lobby while waiting. Look forward to seeing the new facilities.
Very courteous and professional
Liz went above and beyond on communicating and coordinating and providing support on handling the issues/provided great service/help.
You should hire more people who are very customer oriented as Blake!
Daniel was excellent. However, he was the employee working on a Saturday.
First Hyundai service visit and happy to have Blake. He was very pleasant to work with. He was attentive to my questions, made time to explain about the findings per inspection. He was honest with the possible wait time, and offered fob key duplication, body repair that may be considered. He still is to send the quotes for the tire, key duplication and body repair info. Overall, he gave great customer service.
I waited for 3 hours and missed my appointment. Simple oil change and tire rotstion.
She was amazingly on top of all the variables of the service.
Blake was very knowledgeable, friendly and efficient and genuinely cared about my experience, double-checking on prior services so that I didn’t duplicate services unnecessarily. He also provided timely and informative communication, which has been an issue with past service appointments. I’ll definitely return for my next service.
Oscar was an amazing support and very helpful with my concerns.
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