Hyundai of San Bruno Auto Repair Service

Your guys have an excellent service. I definitely refer whoever needed the Hyundai service to your location.

I asked for you to check our our blower moter and it wasn't looked at

Good.

I am very satisfy with services provided by Daniel

Excellent personal care

I took all day to get my car back. VERY DIFFICULT to get ahold of anyone.

Outstanding lack of communication from the customer service rep to the store manager.

Blake Hoffman a awsome representative. Took car of my vehicle issues and was on top of his game. We need more Hoffmans!

Excellent work!

Blake was amazing!

Daniel, thank you for getting my car ready!

He was great! Very clear about the information and the work was done fairly quickly

Excellent service

• there was no rhyme or reason to managing Guests coming in. There was an old man in the waiting room for over an hour, and when a new guest came in, team members would assist them while ignoring the people that came before them sitting on the couches. Somebody came to help me and I had to direct them to the old man who was sitting there, but way before me. • I was told a time for when my car would be done, when I came back, Oscar told me he would check on my car. Totally unbeknownst to him, my car was still sitting out front where I parked it, not even touched hours and hours later • I was told not to bring my children to the dealership next time. • there should be a service member welcoming guests and putting them on a list. Once a car is handed over, there needs to be an internal system to manage timing & communication with the owner

Oscar was very pleasant and ensured that I knew the type of service I was getting and what it included. It was nice to have him as my service advisor.

Took much too long. Had to wait when I arrived. Was told that car service would be completed and not handled then. Arrived at 8 am and didn’t leave til after 11:45.

Made an appointment because of a recall.I had a 9:30 am appointment and wasnt helped until after 10 am and the service took all day.I had to call them at about 3:30 pm to tell them that I needed my car by end of day and after putting me on hold they came back and said the car was ready..I had to call them to find that out.Again, poor customer service. I dont think I will ever purchase another Hyundai just because I've experienced terrible customer service at the San Bruno location. I found out about the recall from the Santa Clara office where they have excellent customer service.

Blake was great to work with. Kept me in the loop with updates on the status of my car. The whole process was efficient and effective. Will be asking for him specifically next time I have to bring my car in.

Blake was great to work with. Very detailed

Even though the service took a while, Daniel made the experience smooth by arranging Lyft rides. Super convenient and thoughtful - really appreciated his help