It was all a little confusing. When I made the recall appointment they said it would take an hour. I told them I would wait while the work is being done.
I arrived right on time for my 9:15 appointment. I checked in. Someone took my car keys.
At 10:00 a representative came and took me to his desk and asked if there was anything else I needed done. I thought my car was finished. He informed me it would be a couple hours. I said I was told it would be one…..then he said they are a little behind. I said then two hours from 9:15 since that’s when I got here. He said I just got your paperwork…..
(There is more, but I’m doing this on my phone and I’m clunky punching out on my phone.)
Has great communication skills. Transparent and straightforward
I was not satisfied with the mechanic, I came on time for my 9:00am appointment for trunk latch recall. I was waited 2 hours 30 minutes for nothing.
Great service today! The crew on site was punctual and explained my service thoroughly
I needed the car back by a certain time, and John was able to rush it through.
Irving was very knowledgeable and clear in answering my questions and addressing concerns I had. Wonderful customer service!
Everything happened as it was supposed to????
Liz was so kind and accommodating! Truly superior service. This dealership is top notch.
This place is always a mess. Unprepared, people don’t know what’s going on. Over promise never deliver
John took care of everything I needed during the service including my special request.
Dear Hyundai of San Bruno:
I really do appreciate it very much to have Elizabeth Czahar for her diligence and dedication in regard to the service rendered on the 2011 Hyundai Sonata. By that experience with great satisfaction, I am absolutely very thankful that I have her as an outstanding Service Advisor and a great Customer Support Representative. Surely, her performance and in dealing with the matter that have me to definitely will recommend her for future contact personnel.
And By the way, Before I forget, I would like to acknowledge the Hyundai Service Team also and all personnel that made everything possible for my 2011 Hyundai Sonata. And I thank you very much from the bottom of my heart.
Most Sincerely Yours,
Edwin V Reyes of San Francisco,
Very courteous customer service by all individuals associated with San Bruno. They are very relatable and understanding and great to be around. Thank you for your service.
From the moment I dropped off my car in the morning till I picked it up later in the day, Elizabeth was excellent. She listened to the things I wanted the service center to look into. She also actually contacted me later in the day when my car was ready which is something that doesn't happen all the time. Overall, my experience with Elizabeth was great. She has a great positive demeanor and makes you feel comfortable. Moving forward, she will be my preferred service advisor. I appreciate her approach to dealing with her customers. Thanks Elizabeth!
Maintenance was performed - this was satisfactory. However, there was a glitch with the camera associated with turn signal when used. No car owner would like to experience this because we came for a routine service and then the turn signal camera was affected. We paid for the maintenance and drove to your service location. Before you return our car, just make sure that it is what it was when we came prior (which was no issues) because it is hassle and inconvenient. We’ve been trying to call and reach for a personnel from the service department and was sent to a voicemail. Operator was helpful but we were transferred to a line where we can’t talk to a person regarding our issue. It could have been better if service department was picking up calls/attentive to our needs. Communication is important in this case because we value our vehicle and we reached out to you because you are the subject experts. However, you let us down, thus, our first experience is not good at all.
Very happy with the service.
John is very good with customer service. Especially considering he was new in the job and some of the customers were cranky.
Irving was great. Over delivered
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