Matthew was my advisor, not Irving. He was attentive to my concerns, transparent about the logistics, and knowledgeable about issues. 5/5 stars for service and communication
Irving was very professional and answered all my questions promptly.
Great scheduling. Matthew was very helpful. He kept me posted on progress of the service and was a professional
Thanks
Spent two hours there and was finally told the part was not there so they could not complete my recall. 2 hours!!! Then went to the parts department to see if the touch up paint I paid for weeks ago was in. The door was locked and the detailers told me the guy was at lunch. Obviously a horrible visit. Matthew the service advisor was nice, but it was such a disappointment. And nothing I can do because it’s the only Hyundai dealer anywhere near me. I’m sure this complaint will be ignored anyway
Everyone was helpful and friendly. Irving gave me a very thorough explanation of services, options, and costs.
This was my first time managing maintenance on this car. Matthew made the entire process so effortless and easy. As someone who doesn’t know much about cars I really appreciate his hard work.
Irving was so wonderful to work with. He was genuinely happy to help and assist. He was very open and communicated about the extended service.
Irving is a very nice person he always kept me informed about what was going on with my vehicle and gave me a timeline about when my vehicle would be ready. I think that he is a very good person and employee. I am very pleased with his service.
Easy to work with and no complaints!
Person that help me was very professional he explained everything to me. I'm coming back to your service dept.
Awesome customer service, keep it up!
Irving was great! Great professional, 5 stars, 2 thumbs up!!
Irving Macias is professional and importantly, he is very knowledgeable. His character is very caring. Thank you Macias for all you do. I was not capable of giving you a tip for your exceptional service and the Auto Technicians you work with. But I hope your employer will compensate you very well on your next performance review. My vehicle is running like brand new. Thanks to all of you there in the service department.
Amazing service and quite understanding. John did a great management with time and understanding the circumstances.
Ms Czahar took good care of us, and got us back on the road.
Perfect. Quick, efficient, friendly. Good job, Irving
It took more than two weeks to finally finish it.
Thank
Everyone encountered was extremely cordial. Nevertheless, it took half an hour from the time I arrived for my scheduled service before the formalities were concluded. The servicing took 1-2 hours longer than the service managers estimate, but that is probably not unusual for an appointment that began at 10:45 AM. Aside from these two minor issues everything went well
My recall appointment was scheduled 2-weeks prior to at San Bruno Location. I took a day off and dropped my vehicle off to service advisor John Su only to be told 45min later that they didn’t have the part in stock and he ordered it and will take 7 days to arrive. I was very upset and told him how unprofessional his attitude towards me was and he then replied I can take my vehicle to another dealership. You as a large corporation should retrain your whole entire service department (advisors) on what true customer service is all about. I rate my experience with San Bruno Hyundai a 0 and highly likely not to come back nor recommend to any one.
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