1. Initially, making the appointment took 4 hours and many calls with no call backs, though promised. When I called sales and explained, (trying to get into a live person in service)instead of doing something, he said ‘call save””service!’ And gave me a number. That number twice had its voice maill messaging full. I kid you not.
2. 3 hours 20 minutes for a warranty visit (oil change and fluids check [washer fluid obviously not checked and filled…what else possibly not checked?…who knows, and tire rotation] is in my view really too long. 1 hour 20 minutes longer than the ‘advisor’ told me at intake
Elizabeth is the greatest car advisor. Very pleasant knowledgeable. She’s a keeper
I'd called 4-5 times asking you to have a replacement part purchased before I arrived, it never happened, and I never heard from the parts department or anyone else to explain why it couldn't happen. Very frustrating, and now I'll have to make an extra visit, which is what I wanted to avoid.
Matt stood by his word the entire time my Elantra was being fixed. Though I had to bring the car back several times as the 100K maintenance ( cost me over $2,000 ) & issues identified initially was not performed when I informed Matt he immediately attended to the issues. Matt's customer service is excellent!!! I will highly recommend Hyundai Tanforan!!!
On two different appointment dates You promised me that you would have the parts on the day of service and I verified that three times on the phone with you guys and I got there and they either didn’t show up or they were the wrong parts. I lost two days of work and I’m extremely disappointed and I’ve lost $750. As the dealer ship, I expect you to uphold a professional standard. And the last time I was there, the manager said oh well these things happen there’s nothing I can do which pretty much amounts to passing the problem on me. Totally unacceptable.
George went over the top and exceeded my expectations. He was a pleasure to deal with!
No one has called me back
Very pleasant and helpful, answer questions that I ask.
George was very helpful, when I originally walked in, I was unsure of what I was supposed to do and who to talk to. Thankfully when I asked George for help, he dropped everything he was doing to support me. He also provided me with a Lyft there a back to my home. He was patient with all my questions and made it a smooth process.
George is a perfect professional.
George got my car fixed after a previous service advisor had left and I assume didn’t communicate who his clients were and the issues with his colleagues. It took about 3 weeks when I thought it’d be regular maintenance that ended up opening up other issues.
I asked John to have the car ready in time for me to make a doctor’s appointment. He did so with time to spare! Much appreciated.
Nothing about your service department ranks above a one communications one commitment to service one connectivity, one work done and accomplished one
My name is Al M
It took 20 days to fix the charging problem on my car. I stopped getting updates until I got a ride to the service center and begged for updates. No loaner car was provided. When I finally picked up my car someone else’s clothes and bag were in it.
Advisor John gave me his direct extension to call for an additional appointment to replace a steering wheel coupler. I left a message the next day, but never received a callback. His mailbox was full when I tried again several times. I called the service dept. # and was told they would have John call me. After 3 weeks and no callback, I found someone else to do the work at a much lower price.
John was so nice. I couldn’t get an appointment before a road trip and my oil light was on. He was able to service my car the same day. Great customer service.
Absolutely friendly and good service
No, not yet
Parts are being shipped
Still waiting
Ease of getting appointment, very courteous staff(John) and thorough inspection of my car. Thank you.
George is an excellent listener and clearly aims to please!
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