How long does it take to change a flat tire? It took Hyundai of San Bruno a week to change the tire. My car arrived Friday 6/26 and Mathew called me on 7/3 to confirm my warranty includes tires, rims and windshield. No one called me to pick up my vehicle, I came in today on 7/6. Luckily, it was ready. Unfortunately, it doesn’t take one week to fix a flat tire. I called the shop everyday for a status update. Good luck trying to get a phone call back. I’m going to have say my experience with this issue was unsatisfactory.
Matt was a great service advisor
I am completely satisfied with the service they gave me, Miss Elizabeth's attention was excellent, thank you very much
Elizabeth was excellent!!
Elizabeth Czahar is super star! Professional and very good at customer service. Hyundai of San Bruno is lucky to have her.
An additional thanks for cleaning the car.
Elizabeth was wonderful! She got me started as soon as I came in and knew about my first experience a few weeks earlier. I had waited 2 hours and my car didn't move from the front door, where the SA that day left it, so I got my keys back and left. But Elizabeth made sure my warranty service got taken care of immediately and kept me informed of the progress, while helping other customers too! She explained everything thoroughly when my car was ready. She was so friendly and pleasant and made my day! Gold stars for her!! ??????????
Did a great job did things complimentary to help my vehicle stay in top shape I appreciated what everything that was done...
George and all the other staff members who helped me gave EXCELLENT service. Thank you so much for a great experience. George was friendly as well as informative. Thanks again George!
Maryann and Matthew were fantastic. Seamless in San Bruno
John is one of the best customer service managers I have met. He takes personal accountability for getting the repairs and service done. Further, he took the time to communicate the progress on the repairs and to let me know when the car was ready for pick up. In short, he cares about providing excellent customer service!
Excellent service will return again
Service rep (Matt) was very friendly and provided excellent service and communication.
Needs improvement:
- cannot book service appointments in the app for this location
- therefore no record of the appointment time other than text reminder
- requested communication prior to the appointment. Rep Kevan was not responsive
- no call backs from voicemails left with the service department
- service was VERY VERY slow. I waited for 3 hours
I wanted to express my appreciation for the excellent service I received the other day when I brought my car in for two recall fixes. The entire process was handled professionally and efficiently. The staff was knowledgeable and courteous, and the repairs were completed in a timely manner. My car is running perfectly now, and I am very satisfied with the job well done. Thank you!
Matthew was very helpful and professional, an asset to your business.
Elizabeth saw me right away as I came in. I overheard that she was the only advisor on the floor at the moment and I observed how focused, dedicated, and committed she was to attend to all customers as fast as she can while also ensuring that all customers get the quality they deserve. As someone with many years of management experience, I could easily recognize her commitment and dedication to her position. She is an example of a top performing employee who cares about the work that they do. I do hope that her being the only advisor for that brief time I witnessed was a one off situation, as I would hate to witness employee burnout and turnover from someone who has this level of professionalism and drive to excel in their role.
Thank you
There was a serious lack of communication, even with multiple texts, email and voicemail left. Not being able to reach the office during business hours is also terrible. It is the biggest factor in not returning for service at this dealership. Jefte is a great mechanic, so I will continue to consider that. My best advice: be proactive with your customers, communicate timelines, communicate receiving each message or people become frustrated and angry. It is easier to return a call then deal with frustrated clients later.
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