There was a noise in the back of the car so I went to get it fixed, but the sound was still coming from the back of the trunk. It’s not that noise like last time but I still hear it.
George went above and beyond to deliver exceptional service on a routine oil change and inspection. I told him that the floor of the rear section of my SUV had gotten stained shortly after I bought it last year. It was my fault, but George said let me see if I can get it cleaned for you. it looks so much better now. Thank you, George. Thank you Hyundai of San Bruno.
George was very helpful and professional. Thank you, George.
Thank you. Good professional service.
Sherry was great. Extremely professional and service was completed in a timely manner. I would recommend her and San Bruno Hyundai for any Hyundai or Genesis owner.
I had a terrific service experience with Sherry, who was both exceedingly pleasant to speak with and highly professional. Sherry advised me on the questions I had, made sure that all my concerns with regard to my car were handled, and kept me updated throughout the process. And she also made sure I don't miss the complimentary Lyft rides from and back to the service center. I thank Sherry and the rest of the team for the great experience!
Excellent service and support. Car looked new when I picked it up
John was very courteous and helpful with my service, and made sure the task at hand was completed, and made sure I was satisfied. Thank you
Brought it in, left it 5 1/2 hours, then was told the part wasn’t in, (that wasted my entire entire day) the manager called me that evening, and the following day it got fixed in an hour. I’ve had similar experiences with San Leandro, (finally got a person there w/ common sense after I previously hung out to dry for hours and hours) and Santa Clara; same thing. Why isn’t an appointment time the time the technician works on the car; approximately ? We’re supposed to just bring in the car in the morning and pick it up before the close of day? What kind of appointment time is that?
I really can’t see me buying another Hyundai with the experiences I’ve had throughout the Bay Area, not to mention if North Korea invades South Korea and I wouldn’t be able to get car parts; just sayin’…
Thank you for asking, but what are you going to do about it, I’m imagining nothing.
Sherry was very helpful - loved the pick up and drop off service. Made things very easy. And she was helpful in talking us through a quote for repair and working with us. Thank you, Sherry!
George was pleasant and helpful with letting me know what the status of my car. When should I bring it in again?
Parts were not ordered when I had been told (in writing) that they had been. No one bothered to check before my service appointment if they had arrived. So I had to come back a second time. Making the appointment with Matthew a second time was challenging. Never picked up phone. Voice mail box was full. When I finally did get appointment and showed up I was told he had went home. His boss did help me and got the repair finished but the entire process was frustrating and time consuming
Matthew texted me to tell me my car was ready. The text asked if I needed a ride to the dealership. I responded “yes”, but no Lyft was scheduled. I waited. I texted Matthew three more times and phoned repeatedly (busy signal) and got no response. Calls to the service department led to voicemail. Eventually I had to inconvenience my wife to drive me to the dealership. Matthew’s excuse was he was at lunch. A poor excuse since two hours after the first text, he had still not responded.
Horrible, horrible service!
Mr George me atendió con un tono de voz muy agresivo ,No tiene táctica profesional para estar atendiendo al cliente .Se lo hice saber y me contesto mas mal ya que pedí si me podía atender otra persona ya que no me gustaba su tono de voz .No pude arreglar mi auto ayer regreso hoy y espero que por fin mi auto sea arreglado ya que tiene un recall y con hoy es tres veces que voy y no se me ha arreglado el defecto que tiene de fábrica el vehículo.
I’m completely satisfied with the job thank you.
Elizabeth was so helpful and went above and beyond to help me with my car issue. She was professional, efficient, and kind. I am very happy with the service provided and would highly recommend the Hyundai of San Bruno.
Elizabeth is your best service advisor there in my opinion. She genuinely cares about the customer and the work that is being done. I would recommend Elizabeth to everybody!
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