Joey has been my go to person for all concerns of my car. He is so quick to get back to me and has navigated me getting my car serviced quickly every time. He is honestly the best to work with. I cannot speak any higher of him. I have referred him to people I know and I know without a shadow of a doubt that he will take care of them just as well!!!!
Joey had great customer service!
I have come here only due to the fact that it is closer to my house. If it wasn’t for that I would be 100% going to cerritos instead
. I have had a history of coming here due to electrical issues with lights and now a check engine light and El Monte never fixes the the problem, k my prolonged it while Cerritos handled it. El Monte has honestly returned my car in worse shape than I leave it in and I’ve completely lost my trust in them and would rather drive further to Cerritos where I know the job will get done right.
Kevin took the time to understand what I needed to get done and got the right Personnel involved to help make sure that we come to some resolution as soon as we get the back ordered parts
Ricky delivered great customer service and served me well! I can feel he cares about each of his customers and makes sure they are well taken care of which he did with me. He answered all of my questions and took care of all of my needs even the ones that is not part of his scope. He is very friendly and i felt the genuinity he portrayed. I appreciate Ricky and want to thank him for his services! :)
Kevin Molina continues to listen well & understand my concerns regarding my car. He has helped me understand what my car needs & how to help it best perform. He is considerate of my senior mobility issues & solicitors of my comfort when I'm waiting. He is a fine representative of your organization & and important reason I keep returning.
Good customer service and communication.
Sophia was a delight to work with. She was pleasant, informative and very efficient!
This is my second time there. The staff is always professional, courteous, and knowledgeable. They always have my car ready ahead of time.
Ricky was a great help! He helped me with the warranty I had and he explained to me the things I needed on my car.
Technician was polite, Friendly, kept me updated. A small part they needed for my service was not available so somebody drove somewhere and got it which I appreciated. It did delay me about an hour and a half extra but I survived.
Honestly, believe that people like Kevin are rare commodity such a great person great person I want deal with him only whenever I need service for my vehicle
Our Elantra had to stay at the shop for more thanaweek. The cost ofthe repair was outrageous.
Ricardo was very nice and pleasant.
Thank you Joseph for assisting me! He definitely understands what excellent customer service means!
You are very lucky to have such a great employee as Joseph Flores he’s the best guy for the service he gives his customers
Very friendly and efficient.
sophia was very accommodating of some extra requests and research i stuck her with. she was also very responsive to my phone calls. i was also happy to see my car washed. i gave up asking for it every other time i had been there i asked and it never happened. Luis did a great job with the wash and Sophia killed it with the service!
3 hrs for just a regular oil change etc and 2 updates. I needed more info why it took so long. I unde-rstand part delays etc but need input
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