This not about the person who help me is annoying that u come at 7 am to do service but u have to wait until 7:45 because u have no one to do ur service Nissan Honda Toyota the all have mechanics ready when u come in this is the only dealer that u have to wait until the mechanics comes to work until 7:45 that’s 45 min that us as a consumer we waste waiting I think u should let the mechanics comes at 7 so people that we have busy schedule we can leave happy knowing that r day is going to be good that’s just my point of view thanks best regards
I was extremely satisfied with the service provided by Mr Molina and will be waiting for the survey.
My issue was never fixed. The issue is there is no continuity with the mechanic who takes the test drive and witnessed the issue to the mechanic that actually does the work. Also, it's nearly impossible to get a mechanic to drive with you so you can show them where noises are coming from. Nobody offers a solution so I end up having to spend an afternoon waiting around in the hopes I can catch a mechanic before they clock out
I truly think that Joey did his best given the parts access and staff that he had available. Unfortunately, the entire process took about 50 days. I feel sure that this sort of problem would’ve been resolved much more quickly by another brand. The car sat untouched for many days of those 50, waiting for information, parts or labor.I have similar concerns about the threat of an ICCU failure. The current wait time for that fix (which still isn’t a complete ) is pretty scary. I absolutely love the car, but the service support is simply not up to standard. Again, Joey did his best in what is a bad situation. Hyundai must do better. Dan
Very good customer service
My service advisor Joseph Flores have added tax to the total invoice of my service which includes both parts and labor, where only parts should be taxed. Plus the sheet that includes the total tax he showed me at the check out counter was not included in my copies. I was overcharged for the service and am not satisfied with the overall experience.
Joseph was super helpful! Thorough, timely, and concise in his responses. I’m so impressed with the customer service I received from Hyundai!
Great overall service. Long line in the morning but I appreciate you all doing what you can. I went to Puente Hills originally, horrible service over the phone.
The wait was a little long for an inspection with a 7:15am appointment but I felt the service was thorough and detailed so I don't mind. I'll be planning on using Cardinale for my future service needs.
Joey had so much information not only with the ICCU process but also with rentals. Anytime I asked him a question (and I asked him a tonne), he took the time to answer them all. I felt so comfortable leaving my ioniq 5 with Joey and hope everyone else has the experience I had with Joey. Thank you!
Great experience overall. I didn’t personally drop off my vehicle, so I didn’t have the chance to meet Joseph in person, but he kept me updated throughout the entire process via text. My car was ready earlier than expected, and the detailed repair order clearly explained the diagnosis, work performed, and parts replaced. The communication and transparency gave me a lot of confidence. Very grateful for the service.
The service person (lady) she gave me a very nice and good impression for the knowledge of vehicles and it’s components, what I do not feel satisfied with is about me having to leave the vehicle for 3 days for evaluation about the issues that have not been fixed before and that will not be given a loaner. I cannot be without transportation
Completely satisfied with yesterdays care of my car. However, not so much today! Glove compartment popped opened on way home, called today to be told a diagnostic would have to be done in order to see what problem is, and that's just to see what's wrong with it. It will not close and I don't think I should have to pay for a test after I paid $198.00 yesterday. Really? Diagnostic on a glove compartment? Not happy with that after I've been your customer for a few years.
I had a great experience with Joseph Flores at CardinaleWay Hyundai El Monte. From the very beginning, he was incredibly helpful and made the entire process easy to understand. I had been without my car for a few weeks, and he really took that into consideration by working as quickly as possible to help me get back on the road.
He answered every question I had in a timely and clear manner, which made me feel reassured throughout the whole process. On top of that, my car was ready much faster than I expected.
Joseph did an amazing job, and I truly appreciate all of his help. Highly recommend working with him!
Kevin was great just waiting on parts to come in for an air flap system issue when vehicle was purchased and a back seat recall replacement other than that good service.
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