I asked for my windshield wipers to be replaced. They replaced the front but not the back. I need all of them replaced, unfortunately. Sorry.
Okay sounds great thanks you to all...
Everything was awesome and Joseph was very helpful.
I hope the waiting time for diagnostic of my car would be sooner than 3 days. Thanks to Joseph has been really helpful to try his best.
Was told the wait would be 2.5 hours (I had an appointment and was even early). After almost 2.5 hours of waiting, my car was STILL in the service line. I wasn’t updated that my car would take longer than the original time frame. I wasted my time, had to leave to pick up my kids and all I got was, sorry and no solution. I got my car back and left. Be realistic with your times! And do not inundate your mechanics with all these appointments that they clearly cannot complete in the bs time frame that the people in service give the customers. Super upset and very dissatisfied.
I am very disappointed that you no longer offer shuttle service to your customers. I am paying for my vehicle's service and only live about a mile away. Bringing back the shuttle service would greatly improve the customer experience.
I'm also disappointed that there are no discounts available. The cost of a tire rotation is much higher than I expected.
Hello.
Coincidentally I received and completed the Hyundai survey earlier today
I gave Kevin M. and your Cardinale dealership, high marks and it was deservedly so…I likewise posted positive feedback on Google.
Thank you again for your professionalism and resolving my car issues.
Sincerely, Brent S
I suggest getting a few chairs for those of us with knee, or back problems to sit on while waiting to check in.
My car was in because it wouldn’t take a charge. It was fixed but when I picked it up, it was completely discharged. I thought as a courtesy you would have charged it for me. A small thing, but it irked me. Especially as there is always a wait at the service desk.
My car was not washed after service. Car came back dirty.
I am requesting a refund of $100 for my inconvenience
****-****-xxxx
I wish I was offered a rental car!
Advisor busy multi tasking, doesn’t answer many of my questions, priority was to upsell, zero customer service, i dont think she’s good at this, not knowledge on why/ what.
Exceptional service with a smile
I paid $125.25 for an oil change and my vehicle is showing that this service is still needed. I am worried that I may have paid for services not rendered. This has been an ongoing nightmare with this citrus of a vehicle.
Ricky‘s by the kindest, most outgoing personnel that I’ve ever experienced that had to do with receiving any type of customer help you made me feel important you made me feel that my problems are his problems and he made sure that everything was taken care of down to the T I highly encourage anyone to go through him because he will make sure that all your problems with your car will get solved and you will pay fair prices and he will make sure that you leave safe and happy
I had such a wonderful experience thanks to the gentleman Ricardo Ocheita who helped me at Hyundai in El Monte. He made the entire process pleasant from start to finish and was incredibly hospitable and welcoming. I truly felt cared for as a customer, and he took the time to make sure I had a great experience. This was, by far, the best experience I’ve had at any Hyundai dealership. Thank you for the outstanding customer service I really appreciate it!
Joey was very helpful and friendly. Great service!
Ricardo was excellent. Ricardo treated my car like it was his own. Very professional and great communication skills. Ricardo is one of the best service advisors I have known. Very happy with his professional service
My service technician Ricky was very professional and courteous
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