Kevin was suberb! Great experience.
REALLY appreciate that Kevin and all the service department members at the El Monte location give a transparent and trustworthy assessment of maintenance/repair needs.
Jonathan was completely helpful and very professional I was truly impressed with his overall attitude about his position.
Joey was amazing in helping me get my car back in a timely manner.
My service was performed OK, but not perfect. The rotation of the tires was the only thing that was done however, the technicians forgot to reset the display. Furthermore, as strongly, recommend that if you are planning to park the car so close to each other and such tiny places, you should have your technician drive the car out. In advertently scratched somebody else’s car and this was a stupid mistake that I learned the hard way. If you’re in the hospital, they They will take you in the wheelchair into the parking lot for a reason. Because they worry about liabilities. Somehow, you guys think it’s easy to pull out the car and it’s my fault because I scratch Somebody else, however, perhaps you should understand that you could’ve prevented this by making sure that the car is brought to the client into a space that’s easy to drive out.
I really appreciated Jay’s level of service. He was hospitable, communicative, and was able to facilitate getting the work done quickly.
I was very disappointed about how things went with my car. First of all, it totally broke down on me and I had to get it towed to the dealership as it was having issues I guess with one of the new recalls. Someone should’ve said that to me, so I didn’t worry until Monday when Jay called that this was not under warranty. Also, Jay assured me that he was going to call me before any work was done to my car. But instead he called me at almost noon telling me my car was done. This is not what he had said to me on Saturday and what we had agreed on . It is very disappointing that he did not talk to me in the morning to tell me what was going on and that he had work done to my car without me giving a final OK. This is very very unprofessional and I do not think I will be bringing my car back to the dealership as this is not the first time one of the people in the service department has done this.
Make an appointment at 8am get there by 7.45 checkin, Just need oil change service, I get out from service at 11.30. That me almost 4hours for simple oil change?
Great service everyone is nice and they explain well on what your car needs, jay is the one that helped me and he was dope and chill and amazing at explain stuff
Joey was amazing and service was done in a very timely fashion. My issue was trying to get anybody to answer my phone calls. I tried many times and could never get an answer. I did finally leave a message and a Woman did call me and was very nice. She called right after I spoke with Joey and made my appointment. Just like last time my issue is that calling Cardinale Hyundai is worst that any utility or other service oriented companies. Again Joey was great and service was excellent.
Kevin was great, very timely and very professional.
I do think you should wash cars when they come in — that would make the service complete!
The entire process from intake to picking up my car when smoothly and the work was completed faster than I expected.
Thank you so much, excellent work!!
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