Matthew is a great addition to your team everything was top notch
Had to wait 4and a half hours for the car.
It was a bit much.
Kevin was courtesy and efficient.
The customer service was excellent by Mr Molina Thank you
Kevin is very professional and knowledgeable always a pleasure working with him!!
Kevin Molina had efficient and kind customer service. Even though it was busy he acknowledged me and the other customers and assured us he’ll be with us shortly while still taking the time with his current customer and not rushing anyone. Really great job Kevin!
The tech that worked on my cat lied about the service that he claimed he did. The service guy got upset with me beefsteak I caught the lies and was rude with me. I requested a manager and was told no one was there. To call Diana no part name given tomorrow to complain. This is the worst service I have ever received from this dealership. I wouldn't recommend the to a junk yard.
I'm simply a loyal customer who has been very happy with my car because of the service over the years at that branch.
Nothing to do with the service provided, but I must point out the 3% charge for credit card transaction is a bit unexpected from your type of industry. Also, when a certain amount is spent... Considering a 3% charge was added... It would be a nice touch to have your customers find a washed car.... Just food for thought.
Matthew Lopez was very helpful prbaating the service with my vehicle
I first made an appointment about two weeks ago for the recall issues for my Ioniq5. When I arrived, I was told that nobody would be able to service my car because the “system” had been down all morning. Obviously not your fault, but it would’ve been nice to get a text prior to my driving all the way down there that you wouldn’t be able to help me. I took a morning off work for nothing.
So I came back two weeks later. Obviously you all were busy, but expected time for completion was about 3.5-4 hours. In reality, it took about 6 hours. I get the feeling that it would’ve been even longer if I hadn’t inquired about the status of my vehicle.
Furthermore, would’ve been nice to at least offer to wash my car due to the delay. I know you all are busy and overworked and everyone was perfectly nice, but I had to take way more time off of work than I think I should’ve needed to.
I think they forgot to reset the oil check sensor, but I'll see if it turns off in a couple days
Julio Bernal is very friendly and helpful. He is very nice !
My service adviser did an excellent job with his team they had my car ready in a good time and was update on the process
Matthew was a great service advisor to work with both times I went to the dealership. Easy to talk to him on the phone and straight forward and honest. Helped me with what I was looking to get done with my car.
I appreciate the service provided. Steve went the extra mile to assure me about a problem I thought my car had with the headlights. He made sure to advise me after reviewing car service history & I was out of there in a timely manner.
Joesh was excellent. Very professional yet friendly. Definitely deserves a raise and a promotion.
Great customer service, Steven was very helpful and understanding.
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