Matthew was professional, personable and helpful. You have me as a permanent customer of CardinaleWay Hyundai. Thanks!
I could not have asked for a better experience. The staff were friendly and efficient, even accommodating me when I showed up early for my appointment. Also, they gave me some good options for other modifications I might want to make my vehicle. If I had to pick something to complain about, it would be the lack of vending machines, drinks and snacks, in the temporary customer lounge.
Great customer service. on point on time frame of work will be done. give that man a raise more people need to be like him in the service department.
Coming back for the service appointment, Matthew took care of me like a true rep should. Considerate, went through all the options, and made sure everything got done as planned. I would highly recommend him to anyone that needs to get work done at CardinaleWay Hyundai of El Monte.
When I decide to come purchase a new Hyundai, he will be my first call. Simply put, well done Hyundai for hiring a solid team.
My service for my 20 Kona was done Friday. Tge check in was longer than normal and my car was already upstairs 7am checkin..seeing the cost of you Multi Point was oil change is now $129.99 up from 5 mos ago at $79.99??? My car was already upstairs..my bill came to $159. An oil change, tire rotation and fuel additive cost that. When I got home my wife reminded me we had a coupon from Norm Reeves (for my 18 Santa Fe sport) for priced at $59.99 reg, sale for $39.99??? I feel violated to say the least. 20 + yr Hyundai owner , bought 5 cars, 3 from you and this is how I’m treated. Time to go to Norm reeves current and future..
Left my car for service, went to work in the valley. Got a text my car was ready so drove the hour back to the dealership to find EVERY service person was in a meeting. At the same time. The sales team was unhelpful. The team in the “lounge trailer” were snacking and watching tv on their phones. I got a lot of “we don’t work in that department”. Finally, advisors come out and no one can locate my car. The car was found (still not finished with service) then they couldn’t find my KEY!! Never in my 7 years of using Hyundai vehicles and service has that happened. Rude. Unhelpful. This will be the last Hyundai I ever purchase after dealing with the dealerships in SoCal. It makes sense Hyundai is getting away from free service agreements. They don’t even want to send people to their own service departments.
Mr Molina was friendly and courteous. Always kept me in the loop regarding the status of my car
Supervisor was very nice but it’s clearly the policy of this dealership to push massive upsells. His initial recs were unnecessary and then the tech’s were truly outlandish. Will not be returning.
Myron was a nice guy. However, I completely disagree with the diagnostic and the fact that I was charged to get my car back was ridiculous. I then had to bring it to Cerritos to get it repaired under warranty. I plan to also post a negative review on yelp, unless I receive a refund. You are welcome to call me.
Thank you Myron, you restored my confidence with your customer service. I appreciate that you monitor the calls to reassure the quality of service that is being provided to your customers.
Matthew went above and beyond with information I needed about my car. Also answered my questions in a timely manner. Definitely recommend him to your other clients
Straight forward andhelpful!
Myron exhibited fantastic customer service ability in efficiently and effectively handling my tire problem. He explained the process And communicated clearly every step of the way. I would highly recommend that he receive commendation for his work ethic!
Myron did a wonderful job. My dissatisfaction is because you charge $249 just to install a battery. That is outrageous. I have no real choice since I can only purchase this battery from the dealer. Your abuse of customers like myself puts a stain on the Hyundai brand and I will definitely seek out a different dealer in the future should I need service.
The tech recommended a repair for my hood and stated it didn’t stay open. I checked it before I drove off and even showed my advisor. He was also surprised
Thank you for the work the first time, and committing to do the continued work on my following visit. Appreciate you, Cardinale Hyundai. Philip L Rodman
Great customer service from Mr. Lopez.
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