I live that my problem was under warranty. I’ve only had it back since 8am today 5-2-25. My check engine light is off and I have paper work of what you worked on. It is too early to claim satisfaction.
I appreciate the car loaner so I can continue my daily activities. I also like the fact that you record and listen to the conversations with your customers. It is due to that fact that I received a call back apologising for your service representatives terrible adequate response over the phone. Myron called me back and assured me a loaner car on Tuesday April 22nd. I was informed that it is only a 5hour job and to expect my car to be done by Wednesday April 23. I finally got a call back on Friday April 25th saying it to be completed by late Monday and available on Tuesday 29th, I was told that would get a call updating me with this promise on Monday April 28th. I received no call until Wednesday April 30th to let me know that it will be done on Thursday May 1st after 1pm. I informed you that I will pick it up on Friday May 2nd at 8am, which I did today. Now you ask me if l am satisfied with my experience. I sadly have to say not at all with the customer service. I am hoping that my issue with the car has been solved. I will let you know if the engine light reappears.
All went smoothly. We received our vehicle promptly when the service was completed. We appreciate the attention and care given.
Joey is an exceptional service representative. He was attentive and proactive in helping me with my service related and other questions. The service department is critical to an automobile’s brand since the owner will have significant and multiple contact AFTER buying/leasing the vehicle and this will determine whether he comes back or recommends the dealer. From what I experienced yesterday, I would say you are very fortunate to have Joey working for and representing you. You should do whatever you can to keep him !
My experience getting my car maintenance at Cardinale way with Joey is always very good. I appreciate how he explain everything and is very helpful and friendly
Thank you for your service
Service was completed in timely manner.
Kevin Molina was great and communicated well. Very smooth service even when the computers were down.
The adviser was helpful and friendly.
Joseph was very helpful and kind. He explained everything in detail.
Very professional and thorough excellent customer service
The communication from Matthew Lopez following my initial visit has been very slow, and with no proper response to my questions. I eventually decided to make a follow up visit to the dealership, only to discover it was Matt’s day off. There was no out of office message on his voicemail. Myron tried to help, but he didn’t even bother trying to pull up my records on the computer. I ha to provide my info to him on a post it note! Overall, a very disappointing experience.
4 hours for an oil change.
Thank you Julio for a timely maintenance service on my car!
I was first told that the service would take a maximum of three hours, but most likely around two. I brought in my wife's 2024 Ioniq for a couple of recall issues, as well as the routine service for which the vehicle was due. I brought the car in around 1, the vehicle was officially checked in at 1:19. By around 4pm Myron notified me that service was taking longer than expected and by 5:14 I received a text saying the vehicle was done, and waited until about 5:30 to receive the vehicle. Upon getting it back, the "service required" notification on the dashboard was still flashing, and despite the wiper fluid notification being on, was not refilled. When I met with Myron at 5:14, he had informed me that a couple of the service employees had gone home early, and that it was all on one person. By the end of the day I had just wanted to get the car back home, and he offered to wash the car himself. I feel like I wasn't kept up to speed on something that involved a large portion of my time, and my wife and I are already a bit wary as we really liked our dealer at Glendale Hyundai, David Givens, and he always made sure we were informed and we never felt at the whim of the dealership. Having to come over to a new dealership as new clients has a curve to it, but feeling comfortable in a car dealership was an important precedent for us, and I hope Cardinale Way Hyundai can try to make that happen.
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