Your service department wasted my time and did not perform the necessary repairs/updates to my car. I had some other potential issues with my car but they said it can only be diagnosed on week days with a $250 charge if it turns that they can not figure out the problem. Zero sympathy and empathy from your staff.
I had my car for recall and they sead that will be transmitted to DMV with in 24 hours but still not showing and I can't get the safety inspection done i tried to contact with service guy called him cople times nothing.
Matthew and the entire staff that we encountered were friendly and helpful.
Great service, very knowledgeable
Kevin was so professional , explained hus recommendations,no pressure. So kind and helpful, great customer service!
I was very disappointed with my experience. The service staff were erratic and unclear in their communication. There were errors and incomplete work done that I had to follow up on. They provided an estimate for a repair and asked me to bear the additional cost when the repair work was botched. They were unprofessional and uncaring in dealing with me. I will not return to the El Monte dealership, and strongly deter others from doing so.
Joseph Flores was very helpful and informative on letting me know what needed to be done and explained in detail. He was very pleasant and kind.
Kevin Molina was an extraordinary person that really understood my needs and put hands on it thank you very much Kevin Molina
Thanks Kevin. And thanks to the team for remembering to fill my tires. The service was quicker than expected.
Good service. Completely satisfied.
Thank you for your excelent service!!!!
Joey accommodated my emergency walk in service and provided recommendations for necessary next steps.
He was professional and reassuring! I am so grateful for him!!
Cynthia Gantt
Took my car in for an oil change and was told I need to do some other things. Not my car is making noise and I had to leave my car with the dealer on a Sunday and hope they can't fix what they broke first thing Monday. I was also not offered a car to use while they have my car and now have no way to go to work on Monday
Great staff and thank you for getting our car back to us so fast :)
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