Matt was great, very efficient and kept me well informed through the process with updates
Everyone I encountered starting with Julio were helpful and courteous, which made this a pleasant experience. My car work was finished within the allotted time they quoted, which was great. Thank you
I purchased my car on 6/17 at the time made the agreement that I'd be returning to have a hitch installed on 7/7. I emailed the sales rep that I worked with on saturday 7/5 to confirm my 9am 7/7 hitch install appointment. Drove down from Bakersfield for this appointment to find that 1. There was no loaner vehicle or someone to give me a ride to a family members house to wait for my car to be finished. And 2. As I started to walk the 2 mile walk to a relatives house the service tech discovered that the hitch still hadn't even arrived at the location. 3. I ended up wasting a day of driving back and forth, and have to go even longer without my hitch with no guarantee of when it will be in to be installed onto my vehicle. I'm extremely frustrated and hope the hitch arrives quickly so that we can move past this whole messy experience
Matt was courteous and the team was fast. Many thanks!
Julio is very professional and respectful. He has great customer service and I would definitely recommend him.
Good personality and very kind and nice
This is the second time Kevin has helped me and has been amazing. When others have been dismissive of a car issue, he’s gone above and beyond to help me fix it. Thank you Kevin!
Mathew: Your service was Very Good, and I have messaged that accordingly. I was surprised, however, that CardinaleWay did not have the part to complete the recall (Campaign 9B1) so I have to return once the part is received. Ralph H
I am really happy and satisfied with the service I received from Joseph Flores at cardinale way Hyundai of El Monte , he made my car service so easy and convenient he kept me updated on everything with out me asking that’s good customer service I was satisfied and he took care of my car service thank so much Joseph Flores and looking forward on taking my car here for future services.
Mr. Kevin is very friendly. Although I am not good at English, he is very patient and helps me solve all my problems. I really thank him for all he has done for me.
Diana is awesome and was super helpful with everything ????
Matthew kept me fully informed on the status of my vehicle
Almost 4 hours from the time I arrived to the time I got my car back for
an oil cha ge is NOT acceptable!!!
Also, almost 4 hours of waiting…and no shuttle service ****!
Last, but not least, having to wait almost 4 hours …my appt time was 7:30am…no snacks, only some kind of gummy candy for kids…is really NOT good service. Since it was early morning, the least you can do is have donuts, like most other dealerships! But more important than snacks, faster wait time for an oil change since there is no shuttle service would be nice!!!
I really like the service ambiance and the results form my after visit
The service was completed in a timely manner
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