Great feeling to have when you get outstanding service even after purchase. Thank you very much
I left my car on Monday for maintenance and a diagnostic. My advisor was Mathew or Joseph Flores — not sure which. He told me he would call me on Tuesday, but he never did. I tried to reach my advisor on Thursday, but I was told he wasn’t at work. I called three times on Friday, and finally someone told me my car was ready.
When I picked it up, I found they only did the maintenance — no diagnostic was performed. They didn’t even bother to wash the car. I had paid $507 for a rental car for the week, expecting both maintenance and diagnostic work to be done. I feel the lack of communication and follow-through was unacceptable, and the extra expense was completely avoidable if they had been clear from the beginning.
Never Hyundai again...unreliable, scams, and horrible
I was promised a complimentary car wash while making an appointment to service my car. When I picked up my vehicle, I was told that I needed to let the employees know that I wanted a car wash, but the topic was never brought up. I was then told I could get it washed, but would have to wait to pick up my vehicle at the end of the day when it was barely 10 am. In addition, when picking up my vehicle, it was left out at the front with the windows down and the keys inside without any supervision. The experience was extremely disappointing..
While my car was supposed to be repaired your employees damaged my car in addition to that the car wasn’t even done being serviced until 3 hours past the estimate and the car wasn’t even washed.
It doesn’t matter whether you have an appointment or not the wait is always 4+ hours. Paid almost $200 for what should include a safety inspection yet was not notified my break lights are not properly working.
Thank you for the extra service (smelly ac) you provided us. This shows that you still care after sales. Thank you Kevin Molina for your professionalism in handling it.
Recall not completed/started
Spent extra on more expensive oil change but windshield wiper fluid and brake fluid not topped off
Took Uber to and from waiting for service to be completed, but now must come back again for original recall service to be started
My service advisor Kevin was very communicative and friendly. He provided great service. I will be returning in the future and he will be my advisor moving forward.
When making my appointment online I noticed an email address that does not belong to me. I mentioned this when checking in with my representative and was told the correct email address is on file. I confirmed the email he read to me, and then pointed out that my last name was spelled incorrectly. I was told it was fixed, but still received texts addressed to my last name, still spelled incorrectly. Not a big deal. When picking up my car, I sat there for an additional 20 minutes after signing for my car while the rep waited to confirm whether my keys were in the car or not. It’s concerning that they didn’t know where my keys were and had no urgency.
Kevin was amazing - thank you so much for all your help!
My biggest issue with Hyundai has been that they promise more than they can give. It’s not the employee's fault. It’s trickle down from corporate. I will never purchase or lease a vehicle from Hyundai again.
However, the gentlemen I worked with seemed to be trying their best within a truly broken system.
Excellent service advisor
I came to pick up my car, started it and the warning light I brought it in for was already on. If anyone had been paying attention, they would have seen this. The car still needs to be repaired.
I am tired of computer generated texts that have no basis in reality; what information , and being from my service guy, when in fact they are apparently from a computer which has no knowledge of what has happened or is happening to my car.
I always feel confident bringing my car to you. Thanks for the consistent service and for keeping me informed along the way
When i arrived it took 25 minutes utes for me to meet with the service rep and there was only one person ahead of me.Then when I picked up my vehicl I was told it was already washed and to wait at the bottom of the ramp for it. I waited 15 minutes and decided to look at the new vehicles and my car was sitting in the lot and had not been washed. I had to go back to the service area to tell them my car was sitting in the lot. Jonathan offered to wash it himself but I declined cause I did not want to wait any longer. There seemed to be a lot of confusion or miscommunication.
Love this service department. Always on top of it and they take care of my car in a timely manner. Kevin Molina is the best.
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