The interaction with your rep was all very good. Unfortunately there ended up being 2 issues after my oil change.
This has nothing to do with any person. Everything was very professional as usual. I have already spoken with a rep about these issues and I'm sure you will take care of them for me.
Julio was the consummate professional. Knowledgable, pleasant, attentive and gave my car the best status review it’s ever had as a first order of business. Then he monitored progress and reported back to me before I had to ask.
Actually everyone I I encountered from Kevin’s smiling greeting in the scorching sun. To my return home in a very clean car was the best experience in any service department in all my decades of driving.
They lied. Never reset maintenance light or tire. Lied on wheel alignment 2023 IONQ5 while the car just 15,000 miles and 1 year old. Brought the car back today with the same issue, they told replace the tires since I told them about charging wheel alignment last time.
Prompt service despite the mess.
Unbelievable delays for a 15-20 minute service and oil change. It should not take over 3 hours. The multiple side conversations including being on the phone while you’re speaking with a customer is a bad customer experience. The waiting space is extremely uncomfortable too. And I didn’t receive high quality responses to my questions. Everyone was nice but for example how is it possible at the Hyundai dealership, nobody knew even the basics of Bluelink? Also the text notification time stamps were inaccurate. It told me my car was ready but it wasn’t and I was sitting at the desk for an additional hour.
1. ended up being 2½ hours rather than 1½ hours.
2. adding credit card surcharge at the end of the transaction.
3. not being aware that there was a recall on the vehicle at the time of the service
4. no cleaning and vacuuming of vehicle as I am used to with Honda.
New construction condition is very challenging to work around but the team pulled it off with great service.
The only suggestion I would like to mention is the condition of the waiting lounge due to no airflow and refresher availability but this doesn’t related to Julio’s service.
Your help and service is very much appreciated. You answered my questions to the best of your ability and assured me that the problem will be handled in a timely manner.
Thank you.
they took 3hours and 30 minutes for just a regular service. i booked a appointment for 10:45 AM and they gave my car at 2:30 PM. What is the meaning of appointment? if they take that much time. it was my 1 time and it was very bad experience and i will not gonna come again for my car service at cardinaleway hyundai .
Today i had to wait for 8 hours to see if my brakes, ac and add washer fluid to my car. They were able to fix my brakes and ac but forgot add washer fluid for me. I ask twice just in case they will forget but in the end they forgot.
Thanks to the team for getting the car fixed and returned in a timely manner.
I’ll share my experience as I went through process. While ago I brought my Sonata 2024 to have check a safety issue “DTC B1490” the advisor said it’s nothing to be worry about it. We’ll check when you bring it back for “Oil Change” my son brought it this morning (08/14/25). I got a text around 9:28/am for P/U so I called at 10:11/am to make sure they have checked the “Safety issue” but the agent who got my called didn’t know anything so he tried to connect with Mr. Bernal that it was unsuccessful the attempt. He said that he would send an email to notified him. After 30/mnts I arrived at the service Department to Pickup my vehicle. There were (2) advisors and others next to us. I waited around 8 o 10 minutes. I signed the invoice then I went outside to have my vehicle brought out. As I waited outside for another 5 minutes an employee approached me and said are you waiting for your vehicle my answer was “yes “ he asks for my invoice and wrote something on his hand then I told him that I need to speak my advisor “Julio,Bernal” because I want to know if the safety code have been taking care of but he didn’t know anything so he notified Mr. Bernal about my concern that I him does Mr. Bernal will be here when you bring my vehicle ? He said “yes” so he brought it back after 3/4 minutes. At this point I didn’t see Mr. Bernal I waited for couple minutes then I went again to service department to ask for him that I went all the way back. I saw an advisor coming out that I asked him “may I speak with Mr. Bernal ? He said that’s me. I asked did anyone notified you that I was waiting for you outside ? He tried to make an excuse that I didn’t appreciate it at all. I asked Mr. Bernal “ did you get the email that someone sent it to you about the “ safety issue” he said I haven’t received anything therefore I got very frustrated because he tried to ignore my concern. Finally, he said let me check what it’s the “safety issue” I showed to him on my Hyundai App. I can’t take your vehicle today. I asked to speak with someone higher of him that he referred to the “GM” I spoke my awful experience with my advisor. BAD EXPERIENCE !!!
Your people did a great job working around your construction.
Joseph was friendly, accommodating and considerate of my schedule. He got my car finished earlier than expected and made sure all of my concerns were addressed.
I was informed that service would take 2 hours. It took 4 hours
The passenger seat was reclined practically flat. The service advisor didn’t noticed the position.
When I made the appointment I mentioned to check molding on left rear door. On day of appointment I had to remind advisor about molding. It was apparent that he did not review my file.
Finally, I had to ask him about the moldings and the car wash was a joke.
Thank you for getting my repair done so quickly,. My car is running great
Went in for a recal for a system update. Took 5 1/2 hours. I also waited in the customer waiting area, which had no running ac. The service department however has theirs BLASTING. Making the waiting area hot and musty. I will drive to Glendora next time.
Interior of car was left dirty with oil from technician’s hands/arm.
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