Joseph was great. He recognized the complexity of my car issues and took steps to ensure a quick resolution and pointed me toward helpful resources
Kevin and all personal were polite and friendly.
As soon I arrive to the dealer one of the workers came to help me and introduce me to the team.
Every thing went so smooth
I was afraid, because of the bad experience that I had at glendale dealer, but Im so happy with this new one.
Gracias kevin y a todos en el dealer por su atencion.
Car was delivered all dirty got video to prove it
Service was most impressive. John Kim in service was so kind. I am thrilled with my car and glad I came back to El Monte to purchase and service my vehicle .
I would have appreciated if someone had reached out to me to inform me that the location was under construction and weren’t offering shuttles AND that the wait was going to be longer than expected.
I arrived about 10:20am for my 10:30am appointment I didn’t leave the dealership until 1:05pm.
Again, I understand the wait was longer than expected but I had no choice to wait there the whole time because I didn’t arrange transportation. Mind you, I am 8 months pregnant and waiting that long was not ideal.
Thank you so much for excellent service Julio!
John was great! Got my vehicle in and out in 2 hours.
The El Monte locations pales in comparison to the Glendora location that offers excellent service and even includes a car wash!
Kevin and the entire staff are always so helpful and informative!
Was happy with the oil change. Not happy that I was unable to get my car washed or a ride home while my car was worked on. Wanted to see merchandise and when we went they had nothing.
The management needs to make available to the customer ways that they don’t have to spend hours at the dealership waiting on their cars, especially if you don’t have the internet ( it wasn’t working on my visit) for example: provide “Uber” at a discount, provide a loaner car, etc.,if I can get my meds, laundry, and groceries delivered to me why can’t I get my car? I had the car I bought before this one delivered to me when I bought it. Some people are willing to PAY for convenience. I have a Lexus and the service experience is Soooo much better.
Excellent service during construction
Best service I have ever had. Thank u
John Kim was very friendly and professional in speaking ensuring details were explained in car procedure for servicing and options available. John was also courteous in offering snacks or water and initiative in his responses.
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