John Kim provided a great example of Customer Service. In a scale of 1-10 with 10 being the best, I Rate John Kim a 10.
Yes, I would like an appraisal of my car?
Service desk was fine, my issues were not resolved, no fault of them, I will return to see if they can resolve it.
Kevin is awesome he went above and beyond for his customer. Very helpful courteous well mannered and patient. Thank you Kevin for taking great care of my car.
Great customer service! Rickey was great prompt and polite.
Yes. Joseph did a good job for sure. I however wasn’t happy that Hyundai USA approved being responsible for a replacement engine, but still charged me some $1,700 to put in. The belts and hoses etc were required to make the motor run, right? What was I supposed to do delivery a free motor to my garage? I felt my hand was forced and was not happy. They should’ve been included and I’ve opened an inquiry to that effect with Hyundai USA. But…..CardinalWay Hyundai did a great job and the car runs great…..
Ricardo was one of the best customer service representative I have ever had at a Hyundai dealer he had all the answers to my questions and he also followed up on phone calls and any changes made to my service call. I would definitely be coming back to this Hyundai for any future repairs or maintenance. We definitely need more Ricardo’s in the world.
Thank you so much for the great customer service you always provide. Very friendly, trustworthy and professional.
Was not notified when car was ready to be picked up, had to call and ask. But other than that great service, thank you!
Kevin was great and very courteou.
Everything was good and fine. No problem at all Thanks.
Ricardo was very helpful and pleasant.
John and service was excellent start to finish and he is actually been one of the most reassuring things about our purchase because of the excellent care that we receive. He gets five stars and we will definitely be back.
It’s a little hard to follow up with the finance department because we are trying to get a platinum warranty and are having trouble to get through. If you guys could help facilitate that that would be great.
Very friendly and helpful staff.
It took more than two hours for a basic oil change. My appt was at 715 and did not leave until 930.i also stated in the comments section when i made the appointment that I had another appointment to get to at 930. I thought the oil change first thing in the morning would be completed by 9am.
Just bought this used car came in for recall replacement service team is awesome kind a professional kudos to El Monte team
He was very communicative and helpful.
Social