CardinaleWay Hyundai of El Monte Auto Repair Service

Adequate service was provided but there were a few things that could have been better. I spoke to two employees to request schedule accommodations and both employees acknowledged the request and said they would note it and do what they could to accommodate it. In the end the schedule request was not accommodated, which is understandable, but later there was no acknowledgement that the request had even been made. Just some blame shifting occurred when I asked about it. Are complementary car washes not part of the service experience anymore? It's understandable if a full car wash is not, but the car should at least be returned to a pre-service condition. The interior of the vehicle was visibly in worse condition at pickup. Is texting the ****-****-xxxx number a method to communicate with the service department? I receive automated texts and updates from the advisor, but none of the texts I send are responded to. Just wondering if texting is used as a form of correspondence or if I need to call instead. Just some minor and fixable things that were noticed amongst an otherwise adequate service experience.

Some leather seats were dirty after the service and no cleaning were offered. But Ricky the service advisor has been very helpful and I am happy with his service!

Kevin was the best ever! Thanks

I was advised by John Kim to have my Car in good condition my making a regular maintenance check. He is very attentive how I take good care of my car. His help with his Team doing a good in fixing my is greatly appreciated. Thanks John Kim. … **** A

Was not happy that the wash service was not available (again). They don't drop you off when you are getting a car service like city of industry does.

Kevin was an excellent service advisor!

Joseph was very communicative and available to assist and help and provided all the necessary information and more.

Thank you so much for your service and attention the customer service 1000% thank you guys especial Kevin molina

Excellent!

Todo muy bien gracias y hasta pronto si Dios quiere.

They made sure I was set with a rental car. Loved that I was able to drop it off at the dealership. They finished before the estimated time.

Great job

My experience went very well. Joey was my handler and he was very courteous and professional.

He helped teach me some things I did not know about the car. I appreciated that

Kevin was truly helpful and attentive to my needs and concerns. Greatly appreciated his knowledge and patience throughout the process

We’re off to a good start.

Ok.

Joey listened to ourexplanations and provided accurate and useful answers. He took good care ofourHyunday s.

John is a good man at his job. Thank you!

The only thing that I disappointed with the waiting room is that, no napkins and no creamer for the coffee , I asked she said they don’t have it.