CardinaleWay Hyundai of El Monte Auto Repair Service

Very good service

Thank you for the seamless service experience! Please have whoever is n charge of the snack and coffee counter to please update what they are offering.

good service

Sophia made the experience seamless and pleasant.

Lack of Service communication and follow up

Joseph is great!

I was very satisfied with the work at El Monte Hyundai

Sophia was quite knowledgeable when I arrived. I told her what I was experiencing with my vehicle she checked and then she do what had to be done. I asked her If this situation happens often with And she indicated it does That comes with experience and knowing the vehicles she services I am very pleased with the service I got from Sophia and I’m glad I took my vehicle to your location thank you

The issue I had with my car, is not completely resolved. I will bring it back for check up, per my service advisor, Joey.

I'd be more than happy to fill it out.I was so happy with the service and Kevin was very helpful. Thank you very much

Thank you.

Ricky was very nice and professional.

Thank you for your good service and thorough explaination!

Ms.Lopez was very professional and knowledgeable. Keep up the good work!

Sophia was very helpful with explaining the next steps regarding the open recall for my parents 2016 hyundai tucson. What I’m disappointed about is the process dealers and hyundai corporate have decided on r

Sofie was very efficient and professional. Thank you for a great customer experience.

Good communication

The vehicle should have been more thoroughly inspected before telling us it was ready for pick up. The over spray/blemish could have been caught and a needless second trip could have been avoided.

Absolutely not satisfied. Did not figure out why the car was there. Had to guide him thru the process. Your advisors are just computer screen followers.Worst service so far. Did not ask if I need ride back.Showed me computer screen printout with service for 800 when in vehicle history said I need to fix the horn.

Adequate service was provided but there were a few things that could have been better. I spoke to two employees to request schedule accommodations and both employees acknowledged the request and said they would note it and do what they could to accommodate it. In the end the schedule request was not accommodated, which is understandable, but later there was no acknowledgement that the request had even been made. Just some blame shifting occurred when I asked about it. Are complementary car washes not part of the service experience anymore? It's understandable if a full car wash is not, but the car should at least be returned to a pre-service condition. The interior of the vehicle was visibly in worse condition at pickup. Is texting the ****-****-xxxx number a method to communicate with the service department? I receive automated texts and updates from the advisor, but none of the texts I send are responded to. Just wondering if texting is used as a form of correspondence or if I need to call instead. Just some minor and fixable things that were noticed amongst an otherwise adequate service experience.