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Real Reviews From Verified Customers

Service Center Review Summary

5 star 524 reviews 58%
4 star 212 reviews 23%
3 star 31 reviews 3%
2 star 72 reviews 8%
1 star 71 reviews 8%
Review Us
Michael S.
2 out of 5
4/29/2026
It was an interesting experience. Lee did what he could and I wish he would share more of the details with you. I don’t blame Faulkner for the car issue, but it was unfortunate that it took five visits to prepare. Faulkner provided me with a loaner car, which made it seem less of a hassle. Thank you for asking.
Phil L.
5 out of 5
4/29/2026
Very prompt and courteous service!
Amy F.
5 out of 5
4/29/2026
Always good service...
Gregory B.
1 out of 5
4/29/2026
I was very cautious when bringing the car in because of having a functioning but slightly broken door handle in the driver side door. When I got the car back, the handle was broken more than when I delivered it. I was very cautious and showed one attendant when I pulled in the service bay, when checking in, I explained it to the person checking me in and offered to show them and they waived it off. When I asked Randy about it, he didn’t even deny that it happened, but said “it was already broken so there is nothing I can do because it’s still just a broken handle”
George H.
4 out of 5
4/29/2026
Always treated professionally and courteously. Last visit the concierge attendant discovered an issue missed by the service tech and brought it to the attention of the tech so it could be repaired before leaving. That kind of teamwork was impressive.
David W.
4 out of 5
4/29/2026
J
David F.
5 out of 5
4/29/2026
The service along with the customer care teams were exceptionally helpful today in communicating to me the status of my vehicle, what was needed, what they were doing, and how they could help. Communication between both teams while I was on the phone, was nice to hear. These guys ROCK! Thank you and appreciate what Faulkner Toyota has done, R/S, Dave Foran, owner Phila Steaks & Hoagies
Marlene D.
5 out of 5
4/28/2026
Very helpful and friendly
William E.
5 out of 5
4/28/2026
Thank you for the continued great service.
Mao F.
5 out of 5
4/28/2026
All good
Betty G.
5 out of 5
4/28/2026
Awesome customer service.
Brent K.
5 out of 5
4/27/2026
Great professional service for over 20 years for my 2 Tacomas.
Joseph H.
5 out of 5
4/27/2026
Went smoothly
David M.
5 out of 5
4/27/2026
I only have 30k on my new car but the service has been exceptional and efficient up to this point. THANKS DAVE
James W.
2 out of 5
4/27/2026
Could have used a shuttle service this morning but we made due
American Engineers.
4 out of 5
4/27/2026
Always happy with the surface we get from Randy and his team. We are now part of EFM and had to request to get Faulkner Toyota listed as a preferred vendor. Randy and his team have a lot to do with that.
James H.
2 out of 5
4/27/2026
Yes it would be best to discuss by phone.
Emily C.
5 out of 5
4/26/2026
Everything went well as always.
Toni B.
5 out of 5
4/25/2026
Randy was wonderful! Very polite and help me with my questions. Michelle was very nice also.
Tasha M.
4 out of 5
4/25/2026
Quick service when we brought our truck in for it's inspection and oil change. Thrilled that they ran it through the car wash.

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