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Real Reviews From Verified Customers

Service Center Review Summary

5 star 572 reviews 58%
4 star 227 reviews 23%
3 star 35 reviews 4%
2 star 79 reviews 8%
1 star 78 reviews 8%
Review Us
Kimberly P.
2 out of 5
7/2/2026
I would very much appreciate that and truly hope it’s recorded. With that being said, I doubt I’ll hear from you
Lisa S.
2 out of 5
7/1/2026
The Sales Rep was polite and professional. What I did not care for was that my service request and issues seemed to be rushed. I received a green rating for fluids and mechanics and I knew I needed an oil change and my right headlight was out for over a month. Looking at the shield that was installed looks as if it was not installed properly. They did scrape the battery off which was a concern. It seemed as if I was over charged. I tried to reach out to the service manager but this is the second issue this year that he did not return or address my concerns. I take my car to Toyota because I have been a Camry owner for over 33 years.
Angel R.
2 out of 5
7/1/2026
car had grease around the radio I also ask if the car could be wash they tol ne it was going to be washed and they never did. Im not satisfy with the service department.
Elinor G.
5 out of 5
7/1/2026
Work done quickly and everyone was very pleasant and helpful.
Elaine M.
2 out of 5
6/30/2026
My service was fine. My problem is the reminder and phone system. I thought my apt was Tuesday but on Sunday I got a text saying it was Monday. I used the online edit and changed it to Tuesday. Called on Monday to confirm the change, couldn’t get an answer but was offered to leave a msg. I would have but the mailbox was FULL. My only other issue is I wish my car would be returned to me with the same display on the dash as when it arrived. Happens every time and takes me 1/2 hour to reset.
Glenn B.
5 out of 5
6/30/2026
Great customer service and auto service. Very glad I purchased my Toyota at Faulkner.
Lee A.
5 out of 5
6/30/2026
Thank you!
Arden H.
1 out of 5
6/30/2026
In just one year the labor portion of the oil change increased by 58%. I feel that I’m being charged for the labor to perform the “free” multi point inspection as a hidden charge.
Dakota B.
5 out of 5
6/30/2026
Was courteous and gave great service. In and out quickly
Brittany B.
5 out of 5
6/30/2026
Excellent service! Able to fit me in pretty quickly. Even washed my vehicle which was nice. Been to this location so far two times and had excellent service!
Christian D.
4 out of 5
6/30/2026
I rescheduled to get service done. PLEASE fix my wheel shake yall ????
Freddie R.
5 out of 5
6/30/2026
I am completely satisfied with the service I received. I thank Ryan for his knowledge and professionalism.
Kristen R.
5 out of 5
6/30/2026
Lee was excellent and a wonderful representative of the service excellence we expect, and always receive, at Faulkner Toyota. Thank You!
Diane B.
5 out of 5
6/29/2026
the lady at your front desk is exceptionan!! great customer service.
Don B.
5 out of 5
6/29/2026
Everything went well.
Carolyn B.
4 out of 5
6/29/2026
I appreciated how easy it was to schedule my appointment and know the cost up front. They did the job I asked and did not try to upsell me on anything. The waiting room was very comfortable.
Melody E.
1 out of 5
6/29/2026
At first Lee said I needed new tires and an alignment. When I questioned him further he said my tires passed inspection. It seems like the service department is trained to sell tires even if they pass inspection. Not cool.
William S.
5 out of 5
6/29/2026
Very smooth operation.
Bruce C.
5 out of 5
6/28/2026
Randy was knowledgeable and demonstrated great customer service
Shirly H.
5 out of 5
6/27/2026
Really love the way Randy takes care of the cars and the customers. Our family is grateful to him!!

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