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Real Reviews From Verified Customers

Service Center Review Summary

5 star 522 reviews 58%
4 star 209 reviews 23%
3 star 31 reviews 3%
2 star 71 reviews 8%
1 star 71 reviews 8%
Review Us
David D.
5 out of 5
5/22/2026
As always, Randy provided fine customer service.
Janette S.
4 out of 5
5/21/2026
Appreciate that received updates while working on car. Love Randy's concern for his customers safety and his great personality doesn't hurt either.
Kristine K.
4 out of 5
5/21/2026
I know Ryan has worked there a long time, he has been my service rep on numerous other occasions and does a fantastic job!
Xiang L.
5 out of 5
5/21/2026
Thanks for professional service.
Ryan S.
4 out of 5
5/21/2026
Thank you lee for taking great care of my truck, and also getting my radio replaced under my warranty.
Eric B.
5 out of 5
5/21/2026
Ryan was great and good communication throughout. Thanks Ryan
Denise M.
4 out of 5
5/20/2026
My part was ordered by parts employee Cody and he told me it would be in by Tuesday. It was and I called and made an appointment for the next day and my car was taken back and was promptly fixed and Ryan came and got me and directed me to the cashier. Excellent customer service.
Richard G.
2 out of 5
5/20/2026
I appreciate the repairs of my sliding door and alerting me that my alternator is going back which I am glad that the technicians were able to replace. However, I am concerned that this somehow caused my air conditioner to blow out hot air. I not sure what is going on and plan to follow up. Other than that, I am pleased with the service.
Patrick S.
1 out of 5
5/20/2026
I asked for the new tire to installed on the front driver side. It was not. Can I come in sometime so the new tire can be moved? Thanks Rick Souder ****-****-xxxx
Ellen P.
5 out of 5
5/19/2026
Okay
Chris H.
5 out of 5
5/19/2026
Ryan is great. A consummate professional and very helpful.
Blessing D.
4 out of 5
5/19/2026
They were really backed up today but still did a good job!
Dennis F.
5 out of 5
5/18/2026
Excellent service.
Jayson C.
4 out of 5
5/18/2026
⭐⭐⭐⭐⭐ Brought my car in for an oil change and diagnostic, and technician Ryan England exceeded every expectation. He was professional, thorough, and took the time to explain everything clearly. Service was done quickly and I left feeling completely confident in the work. Will definitely be requesting Ryan again!
Robert H.
4 out of 5
5/18/2026
Couldn't find the problem but they were thorough looking for it.
Ronald L.
5 out of 5
5/18/2026
Great customer service
Regina M.
4 out of 5
5/16/2026
I experienced extraordinary assistance at Faulkner Toyota with Randy. I am not familiar with car care and the needed paperwork to have my car inspected. As Randy worked with me to get my rav4 inspected and checked out, I felt comfortable, not rushed or embarrassed. His calm, kind and knowledge about car service made my day. Randy went above and beyond. Thanks to Randy and Faulkner! It’s a pleasure to be a Faulkner customer.
Lydia L.
4 out of 5
5/16/2026
We would never go anywhere is. You will be stuck with us
Radford W.
2 out of 5
5/15/2026
I wish I would have let this Japanese **** corolla sitting in showroom where I found it . I hate it because of the projector headlights , they should not be legal on the highway. Worse is the fact you guys had it for a week and did nothing to it. I know that one of these mornings going to work , I'm going to hit something. Last Friday after dark I almost hit a deer standing in the middle of 522 . I could not see it till the last second .Toyota needs to make replace "improved" headlights but that will never happen.Becausenoone at Toyota cares and my reviews will focus on that fact.
Ouedrago A.
5 out of 5
5/15/2026
Good job, good service

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