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Real Reviews From Verified Customers

Service Center Review Summary

5 star 522 reviews 58%
4 star 209 reviews 23%
3 star 31 reviews 3%
2 star 71 reviews 8%
1 star 71 reviews 8%
Review Us
Danielle F.
5 out of 5
5/30/2026
Randy was wonderfully patient with all my questions.As I was so anxious. I very much appreciate him getting my car fixed the same day despite being booked. So I could get home to Philadelphia. Thank you so much!!!!!!
Kristin R.
5 out of 5
5/29/2026
Service is always excellent!
Andrew L.
1 out of 5
5/29/2026
Lack of communication with customer and lack of communication bc parts dept and service dept was issue as I was told part needed to be ordered but it was ordered prior to service appt. However, the biggest issue was when I went to pay in the cashier did not provide my invoice to me, but told me how much it was and was expecting my payment and when I asked to see the invoice, she told me.
David G.
4 out of 5
5/29/2026
I liked the fast scheduling and service. Also the pleasant waiting room and work space. The coffee machine was great too. Everyone was friendly.
Mary G.
5 out of 5
5/29/2026
He is always professional and knowledgeable.
Ronald V.
5 out of 5
5/29/2026
Quickly done!????????????
August S.
5 out of 5
5/29/2026
Thank you for clearing my car. A gentleman went out of his way to get my keys to me so I didn’t have to walk too far with a walker. Great service.
Michael C.
4 out of 5
5/28/2026
Randy was an exceptional service advisor and helped me navigate PA rules as I recently moved from VA. Will be requesting his assistance for all future work!
Kathy G.
5 out of 5
5/28/2026
First time bringing my vehicle to Faulkner. Very happy with the service. Thank you Lee Sprout and team!
Mukundbhai P.
5 out of 5
5/28/2026
Best service quick.
Jorge N.
5 out of 5
5/27/2026
Always amazing customer service.
John B.
2 out of 5
5/27/2026
It turns out that our 2010 Corolla had the 60,000 mile/72 month service last year on 3/10/25, which we forgot about and requested it and paid for it again this year on 5/27/26. No one said anything about it to us, they happily took our money for the same service twice! The records should have been checked.
Sandra C.
4 out of 5
5/27/2026
Service was good although the employees were not very friendly when I picked up my car
Israel F.
5 out of 5
5/27/2026
Excellent people!
Daniel D.
1 out of 5
5/27/2026
I have been driving for 56 years and can tell if a car needs a wheel alignment. Trying to get me to have you do a wheel alignment on my 2 year old car with 15,000 miles was insulting.
Nick S.
5 out of 5
5/27/2026
Ryan is excellent and always takes care of me and I will now continue to request him when I am in for service.
Jaime B.
5 out of 5
5/27/2026
Another great experience at Faulkner!!
Roger G.
4 out of 5
5/26/2026
I will be very happy to complete the survey! The process for today’s check-up for our RAV4 was very smooth, communication was excellent and the staff was very cordial - from the young man (veteran) at the drop off point to the young lady who processed the final paperwork. Also, receiving texts throughout the process was appreciated!
Jacob S.
5 out of 5
5/23/2026
Fantastic business fantastic service. My wife and I tell everyone we can about Faulkner and Faulkner Toyota
Genevieve B.
5 out of 5
5/22/2026
Quick and easy check in/out. Randy is friendly and professional. He is helpful and provided answers to our questions. He provides superb customer service!!

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